Open To Work
Lavinia Roberts
New Plymouth
Summary
I am a hardworking, reliable, organised and motivated employee with a genuine passion for customer service and developing relationships. I am eager to apply my exceptional people skills in a different customer environment.
Professional Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
Swanndri
01.2025 - 08.2026
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated inventory management to optimize stock levels.
- Oversaw visual merchandising to enhance product displays.
- Collaborated with the store manager on sales strategies and promotions.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored cash handling procedures for accuracy and security.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Insurance consultant
Automobile association new zealand
New Plymouth
11.2022 - 05.2024
- Exhibited excellent communication skills during client consultations
- Exhibited excellent people skills during interactions with clients and colleagues
- Uphold high level of service to clients through assessing, assisting and advising during consultations
- Ensured aftercare of clients through follow up assessments
- Cultivated client relations to ensure high levels of trust between client and consultant
- Connected with clients on a relatable basis
Retail Assistant Manager/Retail Manager
James Pascoe Ltd
Central City
10.2013 - 10.2022
- Exhibited excellent people skills during interaction with employees and customers.
- Uphold high level of service to customers by assisting in different ways and providing outstanding service in a friendly environment.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Connected with customers and fostered a genuine interest in them and their lives.
- Mentored colleagues in the management of dealing with customers and complex issues whilst prioritizing customer satisfaction.
- Supported colleagues to drive quality performance and experiences for customers.
- Oversaw retail operations to ensure efficient and consistent service and business standards.
- Coached, managed and developed teams to provide exceptional service and sales goals.
Store Manager
Suzanne Grey
Central City
01.2011 - 09.2013
Team Leader
BabyCity
The Valley
01.2009 - 01.2011
Education
Bachelor of Social Science - Psychology
Waikato University
Hamilton 03.1998 - 04.2000
High School Diploma -
Hamilton Girls High School
, Hamilton 01.1986 - 04/1990
Certificate Of Completion - Retail Excellence
Retail ITO
Skills
- Customer Experience Enhancement/Satisfaction
- Effective Working Relationships
- Problem Anticipation and Resolution
- Social Perceptiveness
- Adaptable to Changing Demands
- Administrative Documentation and Reporting
- Records Organisation
- Safety and Security Enforcement
- Verbal and Written Communication
Accomplishments
- Consistently maintaining high customer satisfaction ratings.
- Leading team to achieve budget year on year, earning recognition from upper management and financial reward.
- Guiding our business through the Covid pandemic.
- Through successful and proven results within Pascoes the Jewellers, I was also put in place as Store Manager of Goldmark Jewelley, our sister store.
Hobbies
- Black Belt in Karate
- Currently a 2nd Dan
Personal Information
Marital Status: Happily married to Trevor for 25 years
Grandchildren
- Two beautiful girls, Annabel and Andie
- One gorgeous grandson, Vincent
Children
- Two adult daughters, Angel and Hayley
- One adult stepson, Jos
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$60000/yr - $80000/yrTimeline
Assistant Store Manager
Swanndri
01.2025 - 08.2026
Insurance consultant
Automobile association new zealand
11.2022 - 05.2024
Retail Assistant Manager/Retail Manager
James Pascoe Ltd
10.2013 - 10.2022
Store Manager
Suzanne Grey
01.2011 - 09.2013
Team Leader
BabyCity
01.2009 - 01.2011
Bachelor of Social Science - Psychology
Waikato University
03.1998 - 04.2000
High School Diploma -
Hamilton Girls High School
01.1986 - 04/1990
Certificate Of Completion - Retail Excellence
Retail ITO