LAVISH JANGRA
Summary
Detail-oriented team leader with extensive experience in customer service, team management and operations in the hospitality industry. Proven track record of managing personnel and resources to ensure efficient and smooth operations. Skilled in problem-solving, customer relations, and conflict resolution. Adept at developing and implementing successful strategies to improve customer service, operations, and team performance.
Overview
7
7
years of professional experience
Work History
Duty Manager
Pizza Hut
11.2022 - Current
- Evaluated and managed staff performance to ensure quality objectives were met
- Conducted regular staff meetings to provide updates on company initiatives and goals
- Conducted quality, timely performance feedback and performance appraisals
- Established effective communication channels between management and employees
- Initiated promotional campaigns that resulted in increased revenue by 15%
- Successfully trained and developed new staff members on company policies and procedures
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Restaurant Specialist
Sport Hotel
01.2022 - 11.2022
- Created innovative marketing campaigns to increase customer loyalty
- Reviewed monthly financial statements to assess performance against budget objectives
- Scheduled and received deliveries and verified goods received against paperwork
- Investigated and resolved complaints regarding food quality and service
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Coordinated kitchen workflow to optimize supply usage and preparation time
- Analyzed customer feedback and implemented strategies to improve service
- Troubleshot minor problems and reported larger technical issues
Banquet Manager
Vatika Lawns
09.2020 - 05.2022
- Conducted regular staff meetings to discuss operational issues and provide feedback on performance
- Identified areas of process improvements for program policies and procedures
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Analyzed data from financial reports to identify areas of improvement in business operations
- Conducted regular audits of processes to ensure compliance with regulations and industry standards
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
Banquet Supervisor
California Gardens
12.2019 - 03.2020
- Developed equipment maintenance schedules and arranged for repairs
- Coordinated banquet-related food and beverage requirements with appropriate departments to drive service
- Ensured all banquet events ran smoothly by overseeing setup, break down, food preparation, and serving activities
- Specified food portions and courses, production, and time sequences and workstation and equipment arrangements
- Demonstrated strong leadership skills while managing a team of up to 15 banquet staff members
- Organized special events such as holiday parties or corporate functions as requested by clients
- Provided excellent customer service by responding promptly to inquiries from guests or vendors
Team Member
Pizza Hut
09.2017 - 06.2019
- Learned all required tasks quickly to maximize performance.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted in inventory management to prevent stock shortages and overages.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Hospitality Management
Chandigarh College OF Hospitality
Chandigarh08.2017
Skills
- Writing creative or factual
- Good communication skills
- Good interpersonal skills
- Teamwork
- Good leadership skills
- Motivating others
- Communication
- Excellent written and verbal communication skills
- Confident speaking
- Articulate speaking
- Professional speaking
- Empathic listening
- Persuasive speaking
- Guest Satisfaction
- Menu Preparation
- Scheduling and Coordinating
- Hospitality Management
- Suggestive Selling
- Team Development
- Job Assignments
- Customer service focus
- Time Management
- Team Supervision
- Written and oral communication
- Cash Management
- Inventory Management
Languages
English
Hindi
References
References available upon request.
Personal Information
Title: DUTY MANAGER
Timeline
Duty Manager
Pizza Hut
11.2022 - Current
Restaurant Specialist
Sport Hotel
01.2022 - 11.2022
Banquet Manager
Vatika Lawns
09.2020 - 05.2022
Banquet Supervisor
California Gardens
12.2019 - 03.2020
Team Member
Pizza Hut
09.2017 - 06.2019
Bachelor of Science - Hospitality Management
Chandigarh College OF Hospitality
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