LAWRENCE ELLIOTT
Auckland, Papakura,New Zealand
Summary
Dynamic Customer Service Representative at BP CONNECT with a proven track record in enhancing customer satisfaction through effective problem-solving and communication. Demonstrated leadership by mentoring new employees and resolving complex issues. Skilled in site inspection and design calculations, ensuring high-quality service and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP CONNECT
09.2022 - 12.2022
- Remain calm and professional in stressful circumstances and effectively defuse tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored new employees on procedures and policies to maximize team performance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
Civil Construction Worker
Laboure
Hamilton, New Zealand
11.2019 - 12.2021
- Company Overview: Waikato Hamilton
- I went to project sites to identify designs or construction issues and correct problems.
- Responded to suggestions and complaints surrounding designed and monitored facilities and locations.
- Read project blueprints and specifications accurately to identify proposed dimensions, required components and necessary purchases.
- Performed material testing analyses to determine applicable strength and durability metrics.
- Complete precise calculations of structural dimensions such as square footage for designs.
- Waikato Hamilton
Education
GED - Employment Skills
Kokiri marae Keriana Olsen trust
Petone, Lower Hutt11.2017
GED - Computing Level (Level 2)
Kokiri marae Keriana Olsen trust
Petone, Lower Hutt11.2017
GED - Educational Achievement (Level 1)
Kokiri marae Keniana Olsen trust
Petone, Lower HuttSkills
- Leadership
- Teamwork
- Work ethic
- Communication
- Problem Solving
- Site inspection
- Acceptance testing
- Design Calculation
- Creative Thinking
- Customer service
Certification
- Restricted Licences
References
References available upon request.
Timeline
Customer Service Representative
BP CONNECT
09.2022 - 12.2022
Civil Construction Worker
Laboure
11.2019 - 12.2021
GED - Employment Skills
Kokiri marae Keriana Olsen trust
GED - Computing Level (Level 2)
Kokiri marae Keriana Olsen trust
GED - Educational Achievement (Level 1)
Kokiri marae Keniana Olsen trust
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