Lawrence Lugg
Lower Hutt,WGN
Summary
Experienced professional with a diverse background in customer service, training support, health & safety, and business development. Adept at providing exceptional service, managing projects, and supporting various teams to achieve their objectives. Strong communicator with a passion for continuous learning and improvement.
Overview
14
14
years of professional experience
Work History
Senior Sales & Service Assistant
Farmers Trading Company
01.2024 - Current
- Assisted customers in selecting the right nursery products, resulting in a increase in customer satisfaction and decrease in potential returns
- Educated parents on safety features of baby gear, contributing to a rise in sales for car seats, strollers, and cots
- Managed stock control and merchandising, maintaining an organized and appealing Nursery section that boosted return visits
Regional Training Support - 12 month fixed term
Bupa Care Services
11.2022 - 10.2023
- Developed in-depth knowledge of the VCare system, enabling effective modification and communication of training content to diverse groups of over 150 Nurses and Caregivers in the region
- Provided hands-on support during Go-Live phases, resulting in a increased user satisfaction rate, and delivered refresher training sessions as needed to enhance team proficiency
Health & Safety Reporting and Support Advisor
Ministry of Foreign Affairs and Trade
03.2021 - 08.2022
- Developed and delivered comprehensive Health & Safety reports, ensuring the Ministry met all wellbeing measures effectively
- Streamlined triage processes for Health & Safety inquiries, enhancing response times through effective resource allocation
- Collaborated with cross-functional teams to address and resolve safety concerns, contributing to a safer workplace environment
National Helpdesk Coordinator
OCS NZ Ltd
10.2019 - 03.2021
- Provided outstanding customer service to major account clients by efficiently managing and prioritizing over 100 service requests daily
- Enhanced communication across teams by clearly articulating job requirements, ensuring timely resolution of client issues
Business Development Coordinator
Careerforce
09.2018 - 07.2019
- Supported the Business Development team by organizing and streamlining project planning, resulting in a increase in strategy execution efficiency
- Coordinated communication among team members and external stakeholders, enhancing collaboration and improving project turnaround time
Administrator - Health & Safety, Emergency Management & Security
Ministry of Justice
09.2016 - 11.2017
- Supported managers and employees in effectively utilizing the Health & Safety portal, enhancing overall compliance and engagement
- Conducted proactive reviews to identify potential issues, successfully escalating 15+ risks to developers for timely resolution, ensuring a safer workplace
Senior Project Officer - Positive Behavior for Learning
Ministry of Education
01.2011 - 05.2016
- Managed and supported project initiatives to enhance Positive Behavior for Learning in collaboration with NGOs, ensuring effective implementation of parenting programs
- Communicated and resolved contractual issues with NGO managers, fostering productive partnerships
- Analyzed performance data to produce reports that informed strategic decisions, keeping project delivery on schedule and within budget
Education
Level 3 & 4 Computing and Tourism -
Sir George Seymour School of Travel & Tourism
Certificate in Neuro Linguistic Programming (NLP) -
Transformations Ltd
Certificate in Health & Safety Representative Training (stage 1) -
Impac
Skills
- Customer Service
- Training and Development
- Health & Safety
- Reporting
- Project Management
- Business Development
- Communication
Timeline
Senior Sales & Service Assistant
Farmers Trading Company
01.2024 - Current
Regional Training Support - 12 month fixed term
Bupa Care Services
11.2022 - 10.2023
Health & Safety Reporting and Support Advisor
Ministry of Foreign Affairs and Trade
03.2021 - 08.2022
National Helpdesk Coordinator
OCS NZ Ltd
10.2019 - 03.2021
Business Development Coordinator
Careerforce
09.2018 - 07.2019
Administrator - Health & Safety, Emergency Management & Security
Ministry of Justice
09.2016 - 11.2017
Senior Project Officer - Positive Behavior for Learning
Ministry of Education
01.2011 - 05.2016
Certificate in Neuro Linguistic Programming (NLP) -
Transformations Ltd
Certificate in Health & Safety Representative Training (stage 1) -
Impac
Level 3 & 4 Computing and Tourism -
Sir George Seymour School of Travel & Tourism
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