Laxmi Gurung
Auckland
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Waitress
The Sky City
11.2020 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained staff members on use of POS system.
Team Leader
Bangkok Rolled Icecream
03.2019 - 10.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Waitress
Andrea Restaurante , Auckland, Auckland
12.2018 - 02.2019
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma In Hospitality Management Level 5 & 6 - Hospitality Administration And Management
NZMA
56-60 Carbine Road, Mount Wellington, Auckland 10608.2020
Skills
- Guest Satisfaction
- Suggestive Selling
- Transactions and Cash Handling
- Staff Monitoring
- POS Systems Operations
- Seating Assignment Preparation
Certification
WSET ( Wine and Spirit Education Trust - Level 2 )
Passed with merit 82%
Timeline
Senior Waitress
The Sky City
11.2020 - Current
Team Leader
Bangkok Rolled Icecream
03.2019 - 10.2020
Waitress
Andrea Restaurante , Auckland, Auckland
12.2018 - 02.2019
Diploma In Hospitality Management Level 5 & 6 - Hospitality Administration And Management
NZMA
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