Laxmikant Yadav
New Lynn,New Zealand
Summary
To secure a position in a company that will use my abilities while providing the opportunity to increase my knowledge and views in the field. So, I can put into practice the knowledge that I have gained through my experience. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Reservation Agent – Supervisor
Concentrix Ltd.
06.2023 - Current
- Company Overview: Providing service for Air New Zealand
- Booking new flights or handling booked journeys
- Completed Supervisor training and working as a supervisor on phone support
- Trained in All Customer Handling Queries
- Completed Training about Handling email queries and premium customers
- Handle Escalations
- Providing service for Air New Zealand
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
Site Traffic Management Supervisor
Traffix Ltd.
08.2020 - 01.2023
- Site set up/ pickup for roadworks
- Streamlined operational processes by identifying inefficiencies, implementing best practices, and leveraging technology advancements.
- Coordinated efforts between various departments to facilitate seamless workflow and optimize overall project outcomes.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Operations Manager
Traffic solutions Ltd
08.2018 - 08.2020
- Managing staff for different worksites
- Payroll Management
- Organizing working hours for payroll
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Scanning Coordinator – Loan Process
HDFC SALES PVT. LTD.
06.2017 - 12.2017
- Company Overview: INDIA BASED
- Processing loan applications
- Document verification
- Maintain MIS - Excel records
- Interact with staff and customers for requirement of documents
- INDIA BASED
Education
Graduate Diploma - Professional Accountancy
UNITEC Institute of Information Technology
INDIA01.2019
ANIIT - Banking and Finance
NIIT
INDIA01.2018
Bachelor of Commerce -
University of Mumbai
INDIA MUMBAI01.2017
Skills
- Creativity
- Leadership
- Strong analytical
- Problem solving
- Teamwork
- Time Management
- Deadline-oriented
- Data entry proficiency
References
References can be provided upon request
Personalqualitiesandstrengths
Extensive experience in analysing financial data and responding to financial inquiries from clients and colleagues, Ability to set and achieve financial goals while adhering to regulatory standards, Exceptional attention to detail and strong analytical skills for financial analysis and auditing, Excellent attention to detail by nature and highly detail conscious and analytical, Filing reports, Proficiency In Data entry, Good computer knowledge (Microsoft Office, advance excel), Certified from NIIT (National Institute of Information Technology India), Expert in communicating with people of diverse cultural, socio-economic and language backgrounds, Excellent verbal, written and numerical skills, Immaculate and articulate with great people skills, Skilled in organizing remaining task at hand as indicated by criticalness and significance, Skillful in performing various tasks and attempting to set time periods and due dates, Proven capacity to perform incredibly well under strain
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Timeline
Reservation Agent – Supervisor
Concentrix Ltd.
06.2023 - Current
Site Traffic Management Supervisor
Traffix Ltd.
08.2020 - 01.2023
Operations Manager
Traffic solutions Ltd
08.2018 - 08.2020
Scanning Coordinator – Loan Process
HDFC SALES PVT. LTD.
06.2017 - 12.2017
Graduate Diploma - Professional Accountancy
UNITEC Institute of Information Technology
ANIIT - Banking and Finance
NIIT
Bachelor of Commerce -
University of Mumbai
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