Laylah Matthews
Dunedin,OTA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
Work History
Receptionist
Leo Pan
05.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Elderly Caregiver
Mary Mckay
01.2020 - 12.2021
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Deli Assistant
Lynette Burgess
02.2017 - 12.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Hair Salon Assistant
Amelia Matthews
01.2016 - 02.2017
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Education
Queens High School
Dunedin, NZ12.2018
Skills
- Greeting and Seating Clients
- Customer/Client Relations
- Organization Skills
- Multi-Line Telephone Systems
- Tech-Savvy
- Customer and Client Relations
- Professional Demeanor
- Telephone Skills
- Office Equipment Operations
- Documentation and Reporting
- Office Administration
- Microsoft Office Proficiency
- Record Keeping
- Problem Solving
- Basic Accounting
- Professionalism
- Bank Deposits
- Relationship Building
- Call Answering and Routing
- Research and Data Analysis
Timeline
Receptionist
Leo Pan
05.2022 - Current
Elderly Caregiver
Mary Mckay
01.2020 - 12.2021
Deli Assistant
Lynette Burgess
02.2017 - 12.2020
Hair Salon Assistant
Amelia Matthews
01.2016 - 02.2017
Queens High School
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