Lea Cronje
Auckland
Summary
I have worked in multiple customer facing roles prioritising and excelling at management and maintenance of client relationships and information, as well as providing outstanding sales assistance across a wide variety of products and industries. From Handbags to Laser Hair Removal I have consistently met KPIs within my work. My passion is excellent customer service and ensuring cliental are ecstatic with their buying experience as well as being confident in their purchases. I also have a passion for building professional and respectful relationships with cliental and co-workers to ensure an optimal working environment which exceeds in sales and leaves clients and customers wanting to come back for more.
Overview
3
3
years of professional experience
Work History
Receptionist
The Cosmetic Clinic
11.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Sales Assistant
JD Sports
08.2023 - 11.2023
- Participated in product promotions and special events to attract customers.
- Maintained clean and organized store displays to enhance shopping experience.
- Helped restock shelves and ensure products were readily available for customers.
- Processed sales transactions and handled cash register with accuracy.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales Assistant
Tommy Hilfiger
12.2022 - 02.2023
FOH Staff
Le Saigon Vietnamese Restaurant
05.2022 - 10.2022
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
Sales Assistant
David Jones
10.2021 - 05.2022
- Sold and kept inventory of leading luxury brands such as Valentino, Balenciaga, Yves Saint Laurent and Alexander McQueen.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Education
Bachelor of Arts - Discontinued
University of Auckland
Auckland, NZNo Degree - New Zealand Certificate in Study And Employment
Manukau Institute of Technology
Auckland, NZ11-2024
Bachelor of Science - Bachelor of Health Science -Nursing
Auckland University of Technology
Auckland, NZ07-2028
No Degree -
Newlands College
Newlands, NZ11-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Mail handling
- Security awareness
- Tech-Savvy
- Calendar management
- Staff management
- Business correspondence
Languages
Afrikaans
Professional Working
English
Native or Bilingual
Timeline
Receptionist
The Cosmetic Clinic
11.2023 - 07.2024
Sales Assistant
JD Sports
08.2023 - 11.2023
Sales Assistant
Tommy Hilfiger
12.2022 - 02.2023
FOH Staff
Le Saigon Vietnamese Restaurant
05.2022 - 10.2022
Sales Assistant
David Jones
10.2021 - 05.2022
Bachelor of Arts - Discontinued
University of Auckland
No Degree - New Zealand Certificate in Study And Employment
Manukau Institute of Technology
Bachelor of Science - Bachelor of Health Science -Nursing
Auckland University of Technology
No Degree -
Newlands College
Similar Profiles
Kimberly BatesKimberly Bates
Hornby at The Cosmetic ClinicHornby at The Cosmetic Clinic
Karmen Vetra ZolteKarmen Vetra Zolte
Medical Receptionist at b clinic Medical Cosmetic clinicMedical Receptionist at b clinic Medical Cosmetic clinic
Anusha Anurita KumarAnusha Anurita Kumar
Skin & Laser Therapist at The Cosmetic Clinic RiccartonSkin & Laser Therapist at The Cosmetic Clinic Riccarton