Leah De Steur
Silverdale,AUK
Summary
Proven to handle pressure efficiently, strong multitasking, time management and customer service skills at 21 Days Bar and Brassiere over a period of 3,5 years only to further develop my skills at el greco for another 7 months to enhance dining experiences, achieving repeat business with my customer service. My collaborative efforts with teams and adeptness in cash handling and order taking contributed to operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Waitress
21 Days Bar and Brassiere
37 Clyde Road
11.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and composed when dealing with difficult customers.
FOH Staff Member
El Greco
Campbells Bay
12.2021 - 08.2022
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for customers.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
Education
Long Bay College
Auckland, AUKSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Order Taking
- Food Running
- Memory retention
- Menu Memorization
Timeline
FOH Staff Member
El Greco
12.2021 - 08.2022
Waitress
21 Days Bar and Brassiere
11.2019 - Current
Long Bay College