Summary

Overview

Work History

Education

Skills

summary of qualifications training

references

Timeline

Leah Ells-Tewhiu

Te Aro,WGN

Summary

Experienced Manager with a high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients. Proven methods in lowering overhead costs and improved business efficiency. Detail-oriented professional with exemplary skills in alleviating customer issues with tact and handling related discrepancies. Operating autonomously or within large networking environments with ease and proficiency. Promoting kind and inclusive leadership and decision making skills.

Overview

years of professional experience

Work History

Chair of Work Health & Safety New Zealand Lumino

Lumino the Dentist

01.2023 - Current

Maintained impartiality and objectivity during meetings and decision-making.
Developed long-term strategic plans to guide organizational growth and success.
Enhanced board meeting productivity by organizing and distributing materials in advance.
Fostered collaboration across departments to streamline project implementation and enhance outcomes.
Maintained meticulous records of meetings, decisions, and action items to ensure accountability and follow-through.
Facilitated workshops on effective leadership and communication skills for board members.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.

Medical Practice Manager

Lumino the Dentists

11.2021 - Current

Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
Enhanced staff productivity through implementation of effective training programs and performance evaluations.
Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.
Developed policies and procedures for effective practice management.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Spearheaded the Practices merge into a new company and integrated the changes.
Oversaw the Management of multiple Practices under my guidance.

Restaurant Manager

Dockside Restaurant & Bar

01.2017 - 01.2021

Improved overall customer satisfaction by implementing new service standards and staff training programs.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.

Manager, Projects

Mojo Japan

01.2015 - 01.2016

Brand ambassador- ensuring New Zealand service brand was in-line with Japan, staff training, rosters, ordering, liaising with business owners
Creating new systems and procedures, attending brand promotional events in Fortune 500 businesses and events
Working in each store to ensure maximum profitability/ efficiency and customer satisfaction.
Conducted thorough market research and analysis, leading to more informed business decisions.
Led cross-functional teams in the development and execution of marketing initiatives that resulted in increased brand awareness and customer engagement.
Implemented effective sales strategies which led to significant improvements in overall team performance.
Mentored junior team members, providing guidance and support to foster professional growth and career advancement within the company.

Manager

Mojo Coffee

01.2010 - 01.2014

Served over 800 customers per day maintaining high customer service standards
Skilled at building positive relationships and communicating well with patrons of all socioeconomic backgrounds.
Increased team productivity by implementing streamlined processes and effective communication strategies.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Community Caregiver

Healthcare NZ Ltd.

01.2008 - 01.2009

Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted clients with activities of daily living, promoting independence and quality of life.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.