Summary
Overview
Work History
Education
Skills
Certification
References
PERSONAL STATEMENT
PERSONAL ATTRIBUTES
Timeline
Generic

Leah P. Palmes

Hamilton,WKO

Summary

Compassionate Support Worker with experience in providing emotional and physical support to individuals with disabilities or health concerns. Strengths include strong interpersonal skills, ability to adapt to different situations, and knowledge of care procedures. Have consistently provided comfort and safety to clients while promoting independence and well-being.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Support Worker

ACCESS COMMUNITY HEALTH
HAMILTON, WAIKATO
05.2025 - Current
  • Administered medication as prescribed while monitoring effectiveness to ensure client safety.
  • Provided emotional and practical support to enhance the well-being of vulnerable adults.
  • Assisted clients with daily living activities, including bathing, dressing, and grooming.
  • Encouraged service users to make informed decisions about their lives.
  • Maintained accurate records of client progress in compliance with data protection regulations.
  • Developed independent living skills in clients, focusing on budgeting, cooking, and cleaning.
  • Accompanied clients to medical appointments and assisted with their daily needs.
  • Managed challenging behavior using de-escalation techniques to maintain a calm environment.

Service Assistant and Production Assistant

01.2024 - 01.2025
  • Provided food packing, reheating, and kitchen hand support in a busy kitchen environment.
  • Maintained cleanliness and organization of work areas.

Healthcare Assistant

Social Services
01.2019 - 01.2025
  • Assisted with daily living activities (bathing, dressing, eating, mobility) to ensure comfort and safety for clients in hospitals, aged care facilities, and community homes.
  • Monitored clients’ health and well-being, reporting any concerns to healthcare providers.
  • Helped clients with medical needs, including billing and processing hospital/medical bills and financial assistance.
  • Managed front desk tasks, including monitoring the flow of clients and ensuring appropriate records were kept.
  • Assisted clients in accessing government support programs.

Virtual Assistant

06.2017 - 05.2018
  • Provided customer support, processed orders, and managed e-commerce platforms.

Business Processing Outsourcing (BPO)

Convergys Philippines
01.2015 - 01.2017
  • Provided technical support for an accounting account, handling databases, bookkeeping, and customer inquiries.
  • Worked with QuickBooks and Salesforce to support client operations and ensure smooth workflows.

Chowking
Davao
01.2015 - 01.2015
  • Assisted in various roles including cashier, receptionist, kitchen hand, and cleaner.

Education

Health and Well-being Level 4 - Social and Community Services

New Zealand Management Academies
Hamilton, New Zealand

Animal Production-Ruminants NCII -

KISDC
Sumilao Bukidnon, Mindanao, Philippines
01.2019

Bachelor of Arts - Sociology

Bukidnon State University
Philippines
01.2015

Skills

  • Strong interpersonal communication and empathy
  • Patient and adaptable in dynamic environments
  • Time management and problem-solving skills
  • Familiar with Microsoft Office Suite, Google Sheets, and various software tools
  • Teamwork and leadership skills
  • Basic medical billing and health-related administrative tasks
  • Fluent in English and Filipino
  • Medication administration
  • Record keeping
  • Independent living skills
  • Health care support
  • Team collaboration
  • Effective communication
  • Client relationship management
  • Health monitoring
  • Daily living assistance
  • Cleaning and sanitizing
  • Health and safety awareness
  • Personal care assistance
  • Critical thinking
  • Documentation
  • Active listening
  • Empathy and patience
  • Mobility assistance
  • Mental health assistance
  • Disability care
  • Meal planning and preparation
  • Professional boundaries
  • Cultural sensitivity
  • Housekeeping and laundry
  • Clean driving record
  • Community integration
  • Verbal and written communication

Certification

  • Level 4 Certificate in Health and Wellbeing (Social and Community Services-Mental Health and Addiction)
  • TESDA Raise Organic Hog (OAP NCII), November 2019
  • Honey Bee Farm Beekeeping Training, September 2020
  • Mushroom Center Edible Mushroom Production, September 2019

References

  • Irene, Theron, NZMA Tutor Healthcare Level 4, 022 090 4748, New Zealand Management Academie
  • Charmaene, Martinez-Banquil, 2nd Congressional District Chief of Staff, 0917 554 0723, Tingog Partylist Coordinator, Philippines
  • Jonas S., Sale, Administrator/Farm Owner, 0997-945-8209, KIULAB SKILLS LEARNING CENTER CORPORATION, Purok 8, Poblacion, Sumilao, Bukidnon

PERSONAL STATEMENT

I am a reliable, compassionate, and self-motivated individual with a strong desire to help others. I communicate effectively with clients and coworkers and am dedicated to providing the highest level of care. I am patient, respectful, and always strive to foster a positive and supportive environment for those I assist.

PERSONAL ATTRIBUTES

  • Empathetic and caring demeanor
  • Ability to adapt to different work environments
  • Strong listening skills and attention to detail
  • Dedicated to helping others and contributing positively to a team

Timeline

Support Worker

ACCESS COMMUNITY HEALTH
05.2025 - Current

Service Assistant and Production Assistant

01.2024 - 01.2025

Healthcare Assistant

Social Services
01.2019 - 01.2025

Virtual Assistant

06.2017 - 05.2018

Business Processing Outsourcing (BPO)

Convergys Philippines
01.2015 - 01.2017

Chowking
01.2015 - 01.2015

Health and Well-being Level 4 - Social and Community Services

New Zealand Management Academies

Animal Production-Ruminants NCII -

KISDC

Bachelor of Arts - Sociology

Bukidnon State University

Similar Profiles

CREATE PROFILE
Leah P. Palmes