Leah Smith
Hamilton
Summary
I am a motivated and driven person with a proven record of outstanding customer service. I have worked in retail for just over 10 years and have gained a wealth of knowledge an experience in building and maintaining positive professional relationships.
I am competitive and love a challenge, in both a professional and personal setting. I have represented New Zealand at two Waka Ama world championships in Canada and Brazil, earning gold and silver respectively. This drive for excellence transferred into my ability to achieve and succeed professionally. I am a strong advocate for te reo māori me ona tikanga and its use in the workplace.
Overview
13
13
years of professional experience
Work History
Office Administrator
Deanwell School
01.2024 - Current
- Greeting visitors and directing them to the appropriate personnel.
- Answering and managing incoming emails and calls.
- Assisting the principal and staff with administrative tasks.
- Maintaining accurate and confidential student records.
- Assisting with student enrolment and withdrawals.
- Organizing and coordinating school events, meetings and assemblies.
- Maintain inventory of the school office and classrooms.
- Facilitating communication between parents, teachers and external stakeholders.
Data Collection Officer
Stats NZ
04.2022 - 11.2023
- Engaging with individuals and households to gather data through interviews, phone calls or surveys (both online and in-person).
- Verify information provided by respondents to ensure the data is accurate and aligns with survey requirements.
- Answer questions and assist respondents with filling out surveys or addressing concerns about data collection processes.
- Ensure all data collected is handled securely and confidentially in line with Stats NZ's privacy guidelines.
- Provide team leaders and managers with updates on the progress of data collection.
Retail Sales Associate
Footlocker NZ
04.2019 - 02.2023
- Have worked at Footlocker on and off part-time.
- Greeting customers and helping with product questions, selections and purchases.
- Helping customers complete purchases and locate items.
- Maintained clean sales floor keeping shoe walls and merchandise straightened and tidy.
Mother
Career Break
04.2017 - 04.2019
- I gave birth to my first son in 2017 whilst living and and taking care of my grandmother up until my son and I moved back to Hamilton.
Store Manager
Foot Locker
09.2015 - 04.2017
- Completed on-request customer orders.
- Coached team members to lift capabilities and product knowledge.
- Identify opportunities to increase customer satisfaction ratings.
- Established and maintained positive internal and external customer relationships.
- Monitor and track company expenditure.
- Effectively use of digital systems and databases to support day-to-day processes.
Retail Sales Associate
Foot Locker
11.2013 - 09.2015
- Used consultative sales approach to understand customer needs.
- Organised merchandise displays for effective display of product.
- Used POS system to process sales, returns, online orders and gift card activations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Mail Officer
New Zealand Post
12.2011 - 11.2013
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.
- Facilitated trailer loading by sorting mail and transferring by forklift.
Education
New Zealand Certificate in Te Reo Level 3 And 4 - Te Reo Māori
Te Wānanga O Aotearoa
New Zealand12.2021
Skills
MENTORING & LEADERSHIP
- Effectively led and coached teams through customer service training programs
- Created a working culture that encouraged individuality and collaboration
- Over 15 years of experience coaching and mentoring youth in a coach and support capacity through Waka Ama
- Currently an executive committee member of my Waka Ama club
LIVE-IN CARER
- Highly attentive to the needs of others
- Provided quality care and assistance of day to day tasks
COMMUNICATION & RELATIONSHIP MANAGEMENT:
- Excellent written and verbal communication and interpersonal skills
- Build and maintain strong relationships with customers and stakeholders
CUSTOMER SERVICE & SALES
- Quality customer service to meet sales targets and key performance indicators
- Strong merchandising experience
- Efficient use of digital platforms including POS systems and databases
Personal Interests
- Waka Ama - competed competitively for 20+ years.
- Actively involved in iwi events.
- Maintain an active lifestyle.
Referees
Danielle Bell - Teacher - Deanwell School
daniellehe@deanwell.school.nz
0210555639
Kylie Taplin - Deputy Principal - Deanwell School
kylie@deanwell.school.nz
0276946463
Vivien Stewart - Manager - Footlocker
0291203569
Timeline
Office Administrator
Deanwell School
01.2024 - Current
Data Collection Officer
Stats NZ
04.2022 - 11.2023
Retail Sales Associate
Footlocker NZ
04.2019 - 02.2023
Mother
Career Break
04.2017 - 04.2019
Store Manager
Foot Locker
09.2015 - 04.2017
Retail Sales Associate
Foot Locker
11.2013 - 09.2015
Mail Officer
New Zealand Post
12.2011 - 11.2013
New Zealand Certificate in Te Reo Level 3 And 4 - Te Reo Māori
Te Wānanga O Aotearoa
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