Leah Villanueva
Auckland,AUK
Summary
Dynamic Shift Leader Manager at Taco Bell with proven expertise in team management and compliance. Successfully implemented inventory controls, reducing waste and enhancing operational efficiency. Recognized for exceptional staff training and development, fostering a collaborative environment that improved customer satisfaction and streamlined operations. Punctual and reliable, committed to workplace safety and excellence.
Overview
3
3
years of professional experience
Work History
Shift Leader Manager
Taco Bell Restaurant
Auckland, AUK
03.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on food safety and customer service standards.
- Implemented inventory management procedures to minimize waste and optimize stock levels.
- Monitored cash handling processes for accuracy and compliance with company policies.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Coordinated staff schedules to meet operational demands while maintaining labor costs.
- Conducted performance evaluations to identify areas for improvement and development opportunities.
- Led team meetings to communicate goals, share updates, and foster a collaborative environment.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Cleaner Helper
Lesmills
Auckland,Takapuna
01.2023 - 03.2023
- Maintained cleanliness and organization of facility, ensuring a safe environment for staff and clients.
- Assisted with daily cleaning tasks, adhering to safety protocols and hygiene standards.
- Operated cleaning equipment effectively, including vacuums and floor scrubbers, to enhance operational efficiency.
- Collaborated with team members to streamline cleaning processes, improving overall workflow consistency.
Education
Bachelor of Science -
CHMSC
Philippines01.2008
Skills
- Industry expertise
- Staff scheduling
- Workplace safety
- Team management
- Compliance management
- Punctual and reliable
- Cash handling
- Opening and closing procedures
- Staff training and onboarding
- Schedule management
- Accurate money handling
- Inventory controls
- Team development
Timeline
Shift Leader Manager
Taco Bell Restaurant
03.2023 - Current
Cleaner Helper
Lesmills
01.2023 - 03.2023
Bachelor of Science -
CHMSC