Leah Osman
Receptionist
Auckland
Summary
Diligent Customer Service star with solid foundation in visual merchandising. Supported team efforts in creating appealing store displays and enhancing customer experience. Demonstrated creativity and organizational skills to maintain store aesthetics and boost sales.
Experienced with visual merchandising techniques that drive customer engagement. Utilizes creative design and strategic placement to enhance visual appeal and sales. Knowledge of retail trends and customer preferences, ensuring displays are both attractive and effective.
with 4 years of developing effective visual displays to bring value to Visual Merchandiser role. Strong passion for utilizing consumer behavior expertise and knowledge of color theory to create captivating visual displays.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Visual Merchandising Assistant
The Chrismas Heirloom Company
10.2024 - 12.2024
- Collaborated with buying team to create cohesive in-store presentations that showcased new merchandise arrivals in a visually appealing manner.
- Provided input on merchandise assortment decisions based on customer preferences and current trends, optimizing overall inventory mix.
- Partnered with store management to address any customer concerns or inquiries related to visual merchandising elements within the space.
- Developed eye-catching in-store promotions for seasonal products, driving customer engagement and increasing revenue.
Paint Sales Associate
Resenex
11.2021 - 11.2023
- Developed lasting relationships with local contractors and design professionals, boosting referral-based business opportunities.
- Balanced multiple responsibilities simultaneously while providing exceptional service to customers, demonstrating strong time management skills.
- Collaborated with store management to implement strategic marketing initiatives that boosted overall sales.
- Streamlined store operations by implementing improved organizational systems for paint storage and display areas.
Recruitment Associate
The Recruitment Network
04.2020 - 06.2021
- Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.
- Contributed to diversity and inclusion initiatives by actively sourcing underrepresented groups for open positions within the organization.
- Negotiated offers of employment with selected candidates, taking into account company guidelines, budget constraints, and market competitiveness.
- Collaborated with hiring managers to develop accurate job descriptions that effectively communicated role expectations and requirements.
Wait Staff Member
Valentines Wairau
10.2018 - 12.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
Kitchen Hand
North Shore Golf Course
06.2016 - 12.2016
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Cantering food, served and spent time with Lydia Ko, and John Key.
Education
Bachelor of Arts - Graphic Design
UNITEC Institute of Technology
Auckland 04.2001 -
Skills
Cross-merchandising
Product placement
Interior design
Colour-matching
Mannequin styling
Styling
Store layout
Microsoft office
Customer engagement
Visual design
Sales promotion
Color theory
Customer experience
Accomplishments
- Resolved product issue through consumer testing.
- Achieved rewarding feedback for completing colour matching with accuracy and efficiency.
. Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
I am quick at learning new software and POS systems.
Timeline
Visual Merchandising Assistant
The Chrismas Heirloom Company
10.2024 - 12.2024
Paint Sales Associate
Resenex
11.2021 - 11.2023
Recruitment Associate
The Recruitment Network
04.2020 - 06.2021
Wait Staff Member
Valentines Wairau
10.2018 - 12.2019
Kitchen Hand
North Shore Golf Course
06.2016 - 12.2016
Bachelor of Arts - Graphic Design
UNITEC Institute of Technology
04.2001 -