Leah Miller

At the Powderkeg I gained experience working in a variety of roles, including: Waitress, Barista, Bartender, Housekeeper, and most recently Floor supervisor. My positive and willing attitude have given me the opportunity to learn a range of new skills and seamlessly transition into various roles allowing me to thrive in different operational capacities.

Previously holding the Floor supervisor/ Maitre'D position. This job gave me more in-depth experience working in the restaurant side of the industry. It has also allowed me to learn to manage staff, train new team members with positive reinforcement and respectful encouraging coaching. While managing a restaurant and ensuring high customer satisfaction. Some of my duties here included:

• Opening and closing procedures
• Greeting and Seating Customers, Providing them with knowledge of the menu and assisting them however possible to enhance guest satisfaction
• Maintaining a high level of good customer service
• Coaching employees and training on methods for handling various aspects of sales, complicated issues, and difficult customers, as well as effectively using technical systems.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain our level of service
• Maintained excellent attendance record, consistently arriving to work on time
• Supported my staff and the manager on duty, filling in wherever needed to ensure seamless flow of service
• Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
• Filling out the role of Barista on my day shifts at the Powderkeg
• Upselling the large range of cocktails, wine, and craft beers, encouraging guests to ask questions to find the right fit for them
• Responsible for making sure the restaurant was cleaned and closed correctly each night, making adjustments for events after dinner service

At Opus Fresh I worked as a Social Media and website manager, Work room assistant, and Barista.

I thoroughly enjoyed this opportunity to expand my skillset. Taking on new responsibilities and sharpening my knowledge of technical systems, organizational skills, time management, communication, problem solving abilities, while delivering excellent customer service.

Some of my duties here included:

• Handling opening and closing procedures.
• Communicating effectively with customers and collaborators via phone, online and face-to-face
• Improved website performance through regular monitoring, updates, and troubleshooting.
• Assisted with book-keeping, invoicing, and cash handling.
• Ensured consistent branding across all digital assets by adhering to established style guides and design principles.
• Maintained all Social Media platforms
• Developed and maintained filing systems to facilitate easy access to information.
• Maintained a clean organized workspace.
• Updated Website marketing and Social Media
• Assisted customers with local knowledge of the area, increasing their positive impression, creating returning clientele.
• Maintained regular and consistent attendance and punctuality.
• Assisted with in-house workroom projects, such as garment designing, creating and manufacturing.
• Sewed garments, accessories, and homeware in-house.
• Regularly cleaned, and provided maintenance services to the building and surrounding property.
• Ordered supplies and kept accurate stock-take
• Volunteered to help with special projects of varying degrees of complexity.
• Improved site performance through regular monitoring, updates, and troubleshooting.
• Provided quick efficient, friendly service as a Barista and Shop assistant.

While working at the Turoa Lodge I excelled quickly in a fast-paced, late-night environment adapting to the demands of this role. This position allowed me to expand my skillset and take on additional responsibilities, including assuming a management role within a smaller team. Proactively identifying and resolving issues, minimizing disruptions to ensure smooth flow of service and good communication. Through my time at the Turoa Lodge I demonstrated my ability to thrive in dynamic environments and assume leadership responsibilities.

Some of my duties included:

• Completing bar opening procedures.
• Staff training, rostering, overseeing staff, and team management.
• Acted as a liaison between management and the team, effectively communicating expectations and ensuring smooth communication flow.
• Assumed responsibility for maintaining a safe secure environment for both patrons and staff.
• Accurate and efficient cash handling
• Upselling products and stock
• Planned and coordinated special events, such as gigs, local hospo nights and themed late night parties.
• Developed and maintained good relationships with patrons, generating repeat business.
• Intoxication management
• Designed drink and food specials
• Demonstrated exceptional problem-solving abilities in high-pressure situations, ensuring swift resolutions.
• Managed bar inventory and restocking
• Maintained a clean, safe work space
• Upheld high standard of customer service
• Bar closing and cleanup

Orca Eatery and Bar was the beginning of my Hospitality industry journey. Working here I was able to learn a lot from my supervisors. I started initially working as a kitchen hand, but after a few months was asked to join the Front of House team working as waitstaff, Eventually moving to Bartending where i received one on one mentoring from the bar manager. My duties covered a range of positions and expanded over my time there.

some of my duties included:

• Completed opening and closing procedures.
• Kept bar presentable and well-stocked to meet customer needs.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Developed drink menu with creative cocktails, and a strong range of wines and craft beers
• Maintained a high level of service to the restaurant section I was assigned to take care of, also assisting my coworkers when possible
• Upheld strict regulations for safe alcohol service and food safety.
• Coordinated club nights, (Beer and wine tasting).
• Trained my replacement bartender before leaving.
• Upsold menu items to customers as a waitress and bartender..
• Served high customer volumes calmly and confidently during special events, nights, and weekends.
• Coordinated with managers in regards to new menu ideas, staffing and events.
• Upheld the safety regulations surrounding the sale and supply of alcohol

Worked at Luna beauty after finishing my studies, and receiving my qualification as a Beauty Therapist from Wintec (Hamilton WKO). Thoroughly enjoyed working here, getting the opportunity to engage with clientele and building relationships for retuning business. Assisted with the training of other staff members. And was able to apply and sharpen my own skills. Here were some of my responsibilities:

• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Handled stocking and cleaning of both therapeutic workspaces and front office.
• Analyzed client needs and came up with individualized and continuous treatment plans.
• Educated clients on care processes and advised on further care and products.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Maintained counter and display areas for cleanliness and organization.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Identified skin and hair needs of customers to provide assistance in choosing best products.
• Applied makeup and skincare products to customers following guidelines to enable testing of brand.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Developed loyal following of clients by providing high-quality services.
• Provided pre- and post-service consultations to accurately assess clients' needs.

At Raglan Community House, I started here as a volunteer, wanting to spend my time giving back to the local community. Eventually being taken on full time as a paid employee. My responsibilities grew as did my connection and relationship with the local community. I was given the opportunity to attend various community workshops, picking up extra skills along the way, a lot of would prove to come in handy later as i branched out into different industries and workplaces. Here i worked in the Opportunity shop, and eventually branched out into reception duties and helping coordinate workshops.

Here some of my duties included:

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Organized electronic and hard copy filing systems for easy retrieval of documents and information.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.
• Co-ordinated community workshops.
• Built strong long-lasting relationships with local regular visitors.