Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leana Cooper

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

CSR

Z Petrol Station
04.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Being able to do sole charge
  • Food preparation and cooking
  • Cleaning

Csr

Cafe Anatolia
05.2021 - 04.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction
  • Opening and closing shop
  • Food preparation and cooking
  • Cleaning
  • Running shifts

CSR

McDonald's Restaurant
04.2018 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cleaning
  • Food preparation and cooking
  • Work independently


Meat Process Worker

Silver Fern Farms
10.2016 - 02.2017
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Working on conveyor belt ensuring meat ready for bagging and making sure bags are straight.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Completing a knife sharping course.

Child Caregiver {part Time}

Family Members
04.2013 - 07.2016
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behaviour through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.

Volunteer Worker

Department Of Conservation
05.2016 - 06.2016
  • Worked fast to complete tasks and meet daily deadlines.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Followed instructions and procedures to complete assigned tasks.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Pest control work including laying rat traps.
  • Checking and clearing traps.
  • Keeping tallies.
  • Hiking in backcountry areas around Lake Tutira.
  • Working in a team of ten people.
  • Cutting down and removing willow trees .

Commercial Cleaner [casual]

Te Mata Services
05.2015 - 02.2016
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Horticulture Labourer

Turner And Growers
01.2015 - 02.2015

▪ Apple thinning duties on orchard

▪ Climbing ladders and moving ladder again

▪ Working independently

▪ Working on contract rate per tree

▪ Working at speed

Childcare Volunteer

Nature Kids
06.2014 - 09.2014
  • Supervised children of various ages on playground and field trips.
  • Served as positive role model, promoting healthy interpersonal behaviours.
  • Complied with strict safety and organizational regulations, policies, and procedures.
  • Watched and redirected inappropriate student behaviour.
  • Reading to kids.


Casual Kitchen Hand

The Lilly Pond
01.2007 - 01.2014
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Monitored food temperatures and quality throughout shifts.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Education

No Degree - Hairstyling

Premier Hairdressing College
Napier City, NZ
02.2010

Skills

  • Punctual and reliable
  • Good work ethic
  • Practical and hands - on
  • Experienced in Meat processing environment
  • Alert to health and safety standards for food handling Works well in a team and can work well independently
  • Provides a high level of Customer Service
  • Enjoys Child care and relates well to children
  • Well organised and plans ahead

Timeline

CSR

Z Petrol Station
04.2023 - Current

Csr

Cafe Anatolia
05.2021 - 04.2023

CSR

McDonald's Restaurant
04.2018 - 05.2021

Meat Process Worker

Silver Fern Farms
10.2016 - 02.2017

Volunteer Worker

Department Of Conservation
05.2016 - 06.2016

Commercial Cleaner [casual]

Te Mata Services
05.2015 - 02.2016

Horticulture Labourer

Turner And Growers
01.2015 - 02.2015

Childcare Volunteer

Nature Kids
06.2014 - 09.2014

Child Caregiver {part Time}

Family Members
04.2013 - 07.2016

Casual Kitchen Hand

The Lilly Pond
01.2007 - 01.2014

No Degree - Hairstyling

Premier Hairdressing College
Leana Cooper