Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Leana Tohovaka

Leana Tohovaka

Auckland

Summary

A personable professional passionate about delivering outstanding customer service. With exceptional communication, problem-solving, and listening skills, I build strong relationships and create welcoming environments. I thrive in dynamic settings, consistently exceed expectations and approach every interaction with positivity and a solution-focused mindset.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Youth Support Worker

Senate Nursing Bureau
Auckland
02.2019 - Current
  • Engaging with families in efforts to enhance youth well-being.
  • Supporting the emotional development of special-needs youth through dedicated care.
  • Managing youth in various residential programs.
  • Monitoring clients' progress toward service plan goals.
  • Maintaining accurate and thorough documentation for all cases handled.
  • Delivering custom support to at-risk youth, boosting their self-esteem and promoting positive behaviour changes.
  • Assisting clients' with routine life activities, such as food and budgeting.

Store Person

NZ Sale Limited
Auckland
03.2016 - 02.2019
  • Pick-packing and processing customer orders.
  • Scanning and processing returned goods.
  • Completing numerous stock takes and replenishments.
  • Maintaining a clean, efficient, and orderly work environment.
  • Updating computer tracking software using scanners and manual entry methods.

Team Member

L&B's Fish n Chips
Cairns
01.2014 - 03.2016
  • Providing excellent customer service, taking orders, and ensuring customer satisfaction.
  • Preparing and serving food and beverages quickly and efficiently.
  • Maintaining cleanliness and organisation of work areas.
  • Handling cash and card transactions, and operating the register.
  • Following and upholding all food safety and sanitation standards.

Education

Aorere College
Auckland, NZ
11.2013

Te Kura Kaupapa Māori O Piripono
Otara,Auckland
10-2008

Skills

  • Attention to detail
  • Excellent communication
  • Problem solving
  • Time management
  • Teamwork
  • Conflict resolution
  • Adaptability
  • Resilience

Certification

  • Red Cross First Aid Certificate
  • Responsible Service of Alcohol Standards Certificate
  • Responsible Service of Gambling Certificate
  • Level 4 Certificate in Performing Arts

References

Available upon request.

Timeline

Youth Support Worker

Senate Nursing Bureau
02.2019 - Current

Store Person

NZ Sale Limited
03.2016 - 02.2019

Team Member

L&B's Fish n Chips
01.2014 - 03.2016

Aorere College

Te Kura Kaupapa Māori O Piripono
Leana Tohovaka