Leana Tohovaka
Auckland
Summary
A personable professional passionate about delivering outstanding customer service. With exceptional communication, problem-solving, and listening skills, I build strong relationships and create welcoming environments. I thrive in dynamic settings, consistently exceed expectations and approach every interaction with positivity and a solution-focused mindset.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Youth Support Worker
Senate Nursing Bureau
Auckland
02.2019 - Current
- Engaging with families in efforts to enhance youth well-being.
- Supporting the emotional development of special-needs youth through dedicated care.
- Managing youth in various residential programs.
- Monitoring clients' progress toward service plan goals.
- Maintaining accurate and thorough documentation for all cases handled.
- Delivering custom support to at-risk youth, boosting their self-esteem and promoting positive behaviour changes.
- Assisting clients' with routine life activities, such as food and budgeting.
Store Person
NZ Sale Limited
Auckland
03.2016 - 02.2019
- Pick-packing and processing customer orders.
- Scanning and processing returned goods.
- Completing numerous stock takes and replenishments.
- Maintaining a clean, efficient, and orderly work environment.
- Updating computer tracking software using scanners and manual entry methods.
Team Member
L&B's Fish n Chips
Cairns
01.2014 - 03.2016
- Providing excellent customer service, taking orders, and ensuring customer satisfaction.
- Preparing and serving food and beverages quickly and efficiently.
- Maintaining cleanliness and organisation of work areas.
- Handling cash and card transactions, and operating the register.
- Following and upholding all food safety and sanitation standards.
Education
Aorere College
Auckland, NZ11.2013
Te Kura Kaupapa Māori O Piripono
Otara,Auckland10-2008
Skills
- Attention to detail
- Excellent communication
- Problem solving
- Time management
- Teamwork
- Conflict resolution
- Adaptability
- Resilience
Certification
- Red Cross First Aid Certificate
- Responsible Service of Alcohol Standards Certificate
- Responsible Service of Gambling Certificate
- Level 4 Certificate in Performing Arts
References
Available upon request.
Timeline
Youth Support Worker
Senate Nursing Bureau
02.2019 - Current
Store Person
NZ Sale Limited
03.2016 - 02.2019
Team Member
L&B's Fish n Chips
01.2014 - 03.2016
Aorere College
Te Kura Kaupapa Māori O Piripono