Kyle Salanguit
Auckland,AUK
Summary
I am a dependable and hardworking individual with a strong work ethic and good communication skills. I enjoy working as part of a team and am always willing to contribute where needed. With experience in customer service, the aviation industry, and local government, I have gained valuable experience in team collaboration and problem-solving. Currently pursuing my Private Pilot License (PPL), I am committed to furthering my personal and professional growth. I am now seeking new opportunities where I can apply my skills, drive, and passion for learning to make a meaningful contribution.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Contracted Runway Inspector
JNP Aviaton
06.2021 - 08.2022
- Contracted part time to perform runway inspections, ensuring safety and readiness prior to flight departures and arrivals.
Airline Check-in Staff
Air Chatham
04.2021 - 08.2022
- Supported passengers with check-ins, inquiries, and requests, ensuring a smooth and efficient service experience.
- Followed safety and operational procedures to maintain a well-organized check-in process at Whakatāne Airport.
- Resolved passenger concerns and complaints in a calm and professional manner.
- Arranged seating to meet compliance standards and accommodate passenger preferences.
- Performed administrative tasks such as baggage handling and document verification to support daily operations.
Customer Experience Representative
Southern Hospitality NZ
09.2023 - 04.2024
- Greeted and assisted customers in the showroom, assessed their needs, and provided tailored assistance.
- Promoted products, secured orders, and escalated complex queries to sales specialists.
- Managed returns, warranty claims, and freight issues in collaboration with logistics and shared services teams.
- Helped improve online sales and supported the efficient dispatch of goods from distribution centers
- Handled customer complaints and worked on resolving issues promptly.
- Used the CRM system to track sales opportunities and support customer needs.
- Contributed to maintaining a presentable showroom and helped with parcel distribution.
- Participated in trade shows, product training, and continuous improvement initiatives.
Management Trainee (Workplace Experience)
Whakatane District Council (Three Waters Dept)
11.2020 - 01.2021
- Enhanced inventory management by digitizing stock with QR codes, streamlining tracking and retrieval processes.
- Improved warehouse workflow efficiency through the implementation of an upgraded warehouse management system.
- Created and maintained an inventory of small plant items, cataloging each for accurate data entry and better stock management.
Student Intern
Whakatane District Council (Solid Waste Dept)
11.2018 - 02.2019
- Assisted in two key projects: implementation of public recycling bins and a composting bin trial, including organizing bin installations, coordinating with contractors, and collaborating with the communications team to promote the initiatives.
- Developed a system for tracking bin usage, including monitoring emptying frequency and measuring the volume of recycling and waste.
- Conducted research on composting bin programs from other local governments.
- Collected and updated cemetery plot data in ArcGIS, Ozone, and Objective systems.
- Led a community opinion survey of park users, gathering and assessing feedback for the General Manager-Places and Open Spaces.
Skills
- Livestock management
- Computer and Microsoft Office Skills
- Driving including tractor, loader and bobcat
- Animal care
- Photography
- Good Time Management
Education
Bachelor of Business - Management
Auckland University of Technology
Auckland 02.2018 - 02.2021
Certificate in Airline Management And Airport Operations -
New Zealand School of Tourism
Auckland, NZ 03.2017 - 12.2017
Timeline
Customer Experience Representative
Southern Hospitality NZ
09.2023 - 04.2024
Contracted Runway Inspector
JNP Aviaton
06.2021 - 08.2022
Airline Check-in Staff
Air Chatham
04.2021 - 08.2022
Management Trainee (Workplace Experience)
Whakatane District Council (Three Waters Dept)
11.2020 - 01.2021
Student Intern
Whakatane District Council (Solid Waste Dept)
11.2018 - 02.2019
Bachelor of Business - Management
Auckland University of Technology
02.2018 - 02.2021
Certificate in Airline Management And Airport Operations -
New Zealand School of Tourism
03.2017 - 12.2017
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