Kyle Salanguit
Auckland,AUK
Summary
I am a dependable and hardworking individual with a strong work ethic and good communication skills. I enjoy working as part of a team and am always willing to contribute where needed. With experience in customer service, the aviation industry, and local government, I have gained valuable experience in team collaboration and problem-solving. Currently pursuing my Private Pilot License (PPL), I am committed to furthering my personal and professional growth. I am now seeking new opportunities where I can apply my skills, drive, and passion for learning to make a meaningful contribution.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Contracted Runway Inspector
JNP Aviaton
Whakatane Airport, Whakatane, NZ
06.2021 - 08.2022
- Contracted part time to perform runway inspections, ensuring safety and readiness prior to flight departures and arrivals.
Airline Check-in Staff
Air Chatham
Whakatane, BOP, New Zealand
04.2021 - 08.2022
- Supported passengers with check-ins, inquiries, and requests, ensuring a smooth and efficient service experience.
- Followed safety and operational procedures to maintain a well-organized check-in process at Whakatāne Airport.
- Resolved passenger concerns and complaints in a calm and professional manner.
- Arranged seating to meet compliance standards and accommodate passenger preferences.
- Performed administrative tasks such as baggage handling and document verification to support daily operations.
Customer Experience Representative
Southern Hospitality NZ
145 Manukau Rd, Epsom, Auckland, NZ
09.2023 - 04.2024
- Greeted and assisted customers in the showroom, assessed their needs, and provided tailored assistance.
- Promoted products, secured orders, and escalated complex queries to sales specialists.
- Managed returns, warranty claims, and freight issues in collaboration with logistics and shared services teams.
- Helped improve online sales and supported the efficient dispatch of goods from distribution centers
- Handled customer complaints and worked on resolving issues promptly.
- Used the CRM system to track sales opportunities and support customer needs.
- Contributed to maintaining a presentable showroom and helped with parcel distribution.
- Participated in trade shows, product training, and continuous improvement initiatives.
Management Trainee (Workplace Experience)
Whakatane District Council (Three Waters Dept)
Whakatane , BOP, NZ
11.2020 - 01.2021
- Enhanced inventory management by digitizing stock with QR codes, streamlining tracking and retrieval processes.
- Improved warehouse workflow efficiency through the implementation of an upgraded warehouse management system.
- Created and maintained an inventory of small plant items, cataloging each for accurate data entry and better stock management.
Student Intern
Whakatane District Council (Solid Waste Dept)
Whakatane, BOP, New Zealand
11.2018 - 02.2019
- Assisted in two key projects: implementation of public recycling bins and a composting bin trial, including organizing bin installations, coordinating with contractors, and collaborating with the communications team to promote the initiatives.
- Developed a system for tracking bin usage, including monitoring emptying frequency and measuring the volume of recycling and waste.
- Conducted research on composting bin programs from other local governments.
- Collected and updated cemetery plot data in ArcGIS, Ozone, and Objective systems.
- Led a community opinion survey of park users, gathering and assessing feedback for the General Manager-Places and Open Spaces.
Skills
- Livestock management
- Computer and Microsoft Office Skills
- Driving including tractor, loader and bobcat
- Animal care
- Photography
- Good Time Management
Education
Bachelor of Business - Management
Auckland University of Technology
Auckland 02.2018 - 02.2021
Certificate in Airline Management And Airport Operations -
New Zealand School of Tourism
Auckland, NZ 03.2017 - 12.2017
Timeline
Customer Experience Representative
Southern Hospitality NZ
09.2023 - 04.2024
Contracted Runway Inspector
JNP Aviaton
06.2021 - 08.2022
Airline Check-in Staff
Air Chatham
04.2021 - 08.2022
Management Trainee (Workplace Experience)
Whakatane District Council (Three Waters Dept)
11.2020 - 01.2021
Student Intern
Whakatane District Council (Solid Waste Dept)
11.2018 - 02.2019
Bachelor of Business - Management
Auckland University of Technology
02.2018 - 02.2021
Certificate in Airline Management And Airport Operations -
New Zealand School of Tourism
03.2017 - 12.2017