Leane' Du Plooy
Ngatea,WKO
Summary
Proven leader and efficient multitasker, I excelled at Aman Mangat's Native Tree Cafe by enhancing customer satisfaction and fostering team collaboration. Leveraging strong customer service and problem resolution skills, I contributed to a positive work environment and improved service standards, demonstrating adaptability and a results-driven approach.
Overview
3
3
years of professional experience
Work History
Native Tree Cafe
Aman Mangat
04.2023 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kauaeranga Valley Christian Camp
Shelia And Phil Taylor
07.2021 - 04.2023
- I volunteered at Kauaeranga Valley Christian camp for 3-4 years in the school holidays. As a Leader in training, program assistant, and cabin leader
- Enhanced team dynamics by conducting regular team-building activities and communication exercises.
- Collaborated with cross-functional teams to identify areas of opportunity for process improvement, driving organizational success.
- cleaned toilets and bathrooms
- Planned activates and explained it to kids
Burger Cafe
Heman
12.2022 - 02.2023
- Collaborated with team members to ensure a smooth workflow, contributing to a positive work environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Education
No Degree -
Hauraki Plains College
Ngatea, NZ2025
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cleanliness
- Order Taking
- Menu Recommendations
- Food Running
- Motivating Teams
- Influencing Others
- Team Leadership
- Problem Resolution
Languages
Afrikaans
Timeline
Native Tree Cafe
Aman Mangat
04.2023 - Current
Burger Cafe
Heman
12.2022 - 02.2023
Kauaeranga Valley Christian Camp
Shelia And Phil Taylor
07.2021 - 04.2023
No Degree -
Hauraki Plains College
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