LEANNA FISHTER
Mangawhai Heads,NTL
Summary
I have not added all of my experience as between these jobs I had my own successful cleaning business.
I have had to have time off recently due to pain and surgery but now I am fully ready to work and and support both teachers and students. I fully intend to be a valued member of Otamatea High School community. I really want to be part of making a difference for students and our new generation.
Overview
24
24
years of professional experience
Work History
Charity Volunteer
Mangawhai Opportunity Factory
09.2022 - Current
- Working with a team of over 50 volunteers
- Receiving, sorting and pricing
- Customer service
- Helping implement and design a better more efficient work and service environment
- In charge of online sales
- Involved in event planning and organising
- Working with volunteers of all ages from 14+
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations
Home Care Support Worker
Geneva Healthcare
01.2012 - 04.2015
- Support Carer for high needs 16 yr old.
- In charge of all personal and health care
- Hoist trained and peg feeding
- Liasing with communicating with other staff regarding all health and personal needs
- Implementing new strategies to encourage new ways to communicate as client was non verbal or mobile
- Liasing and supporting with health emergencies and health appointments
- Proactive always in finding better systems and resources to improve quality of life
- Risk assessments and accident reporting
Residential and Supported Living Services Manager
MENCAP
01.2008 - 04.2009
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Managed team of support workers for optimal performance, resulting in increased productivity and reduced response times.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Working with social services an external agencies to improve services for our vulnerable client base.
- Trouble shooting and bringing services back upto upto national standards required to maintain service.
- Retraining and disciplinary overseeing of staff,
- Budget control and Monitioring
- Implementing new ways to ensure services are fully funded at all times.
- Staff appraisals and Personal Development for all staff and myself.
Residential Home Manager
MENCAP
04.2005 - 04.2007
- Improved resident satisfaction by implementing personalized care plans and regular evaluations.
- Enhanced staff performance through comprehensive training programs and consistent feedback.
- Reduced employee turnover by fostering a supportive work environment and addressing concerns proactively.
- Managed budgets effectively, ensuring adequate resources for quality care provision and facility maintenance.
- Working with external agency including Social Services and CSCI (Commission for Social Care Inspectorate).
- Ensuring service is delivered with respect and commitment to Equal Opportunities both for people using the service and staff.
- Leading Training seminars for other residential managers on how to maintain external relationships to fill service vacancies.
Residential Support Worker
MENCAP
04.2000 - 04.2005
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Assisted in the development of individualized care plans for improved resident outcomes and satisfaction.
- Collaborated with interdisciplinary teams to ensure comprehensive and coordinated care for residents.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Promoting independence and self management through respect and positive encouragement
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Provided transportation assistance for residents attending appointments or community outings as needed.
- Communicated effectively with families regarding resident progress and concerns while maintaining confidentiality guidelines.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
Education
Care Level 3
NVQA
No Degree - Care - Promoting Independence NVQ 3
City & Guilds
London2005
Passed All Courses From Year 11 Through To 13
Otamatea High School
Maungaturoto, NZ11.1992
Skills
- Community engagement
- Excellent communication
- Problem solver
- Empathy
- Organized and Efficient
- Deadline Adherence
- Team Collaboration
- Adaptability and Dependability
- Relationship Building
Timeline
Charity Volunteer
Mangawhai Opportunity Factory
09.2022 - Current
Home Care Support Worker
Geneva Healthcare
01.2012 - 04.2015
Residential and Supported Living Services Manager
MENCAP
01.2008 - 04.2009
Residential Home Manager
MENCAP
04.2005 - 04.2007
Residential Support Worker
MENCAP
04.2000 - 04.2005
Care Level 3
NVQA
No Degree - Care - Promoting Independence NVQ 3
City & Guilds
Passed All Courses From Year 11 Through To 13
Otamatea High School
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