Leanne Appleton
Auckland,AUK
Summary
Dynamic professional with extensive experience in client case management and crisis intervention, notably at Jo Dickson- Private Client. Proven track record in building strong customer relationships and driving lead generation. Adept at utilizing CRM software and demonstrating exceptional communication skills to enhance service delivery and achieve organizational goals. Insightful key account manager offering several years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.
Overview
10
10
years of professional experience
Work History
Mental Health Support Worker
Jo Dickson- Private Client
North Shore, Auckland
01.2024 - 05.2024
- Observed safety protocols when working with potentially violent client
- Monitored client progress toward meeting goals outlined in their treatment plan or family expectation goals
- Encouraged positive behaviors through rewards systems or incentives
- Assisted client with daily living activities such as welfare check, medication management, daily household chores
- Collaborated with other professionals to coordinate services for clients.
- Completed weekly home visits of client to monitor stability while living in housing
Telephone Account Manager
Sales Fit Limited
North Shore, Auckland
02.2023 - 04.2023
- Prepared reports summarizing daily activity, sales performance, and customer feedback.
- Manage the assigned client portfolio in finance, real estate, or supplier heating funding for eligible homeowners NZ-wide.
- Build a rapport with the client to increase repeat business.
- Compiling weekly reports on sales, pipelines etc to Managing Director
- Managed special projects as assigned by supervisor related to telephone account management.
- Acted as main point of contact in matters relating to client concerns and needs.
Business Support Executive
Lusty & Blundell Limited
North Shore, Auckland
11.2019 - 11.2021
- Developed strategies for customer relationship management.
- Created reports on sales performance, customer feedback, and competitor analysis.
- Providing home-based administrative and sales support for the marketing & Communications manager
- Telemarketing and customer service support when the company is hosting major events
- Assisting all departments with major projects or new business initiatives
- Established over 90% of existing clients to log into the company website to purchase online
- Increased valuable buyer presence at major yearly events
Key Account Manager
Profit Sense Limited
North Shore, Auckland
02.2021 - 08.2021
- Established strong relationships with clients through regular communication and follow-up activities.
- Self Managed home based Telephone Account Management calls on behalf of Profit Sense Client's
- Reconnect with clients existing business customers
- Build a current and maintained business database
- Lead generation and qualification
- Build solid 12 month lead pipeline
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
Membership Sales Consultant
Accor Plus
Brisbane CBD, Brisbane
10.2017 - 02.2018
- Assisted in developing promotional campaigns aimed at increasing membership sales volume.
- Resolved customer complaints regarding membership packages in a timely manner.
- Retain and upsell new programs. This was an autonomous role where I managed my own sales and targets set by the business.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Used a consultative sales approach to understand customer needs and recommend relevant offerings.
ICT Business Development Manager
Vadcom Limited
North Shore, Auckland
10.2014 - 06.2017
- Conducted research on industry trends, competitor activities, and customer needs.
- Collaborated with marketing team members to design promotional materials.
- Conducted market research and analysis to identify new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Developed and implemented strategies to increase sales and market share.
- Developed and implemented favorable pricing structures, balancing firm objectives against customer targets.
- Achieve your own sales target and lead the team to achieve the team target and/or overall company target. Coaching and mentoring of all new sales and telemarketing staff.
Education
High School Diploma -
Marion Catholic Girls School
Cape Town South African01-1997
Some College (No Degree) - Applied Psychology
Massey University
Albany, NZSome College (No Degree) - Teaching English As An Official First Language
New Zealand Institute of Business Studies
Auckland, NZSkills
- Medication management
Affiliations
- Dancing and reading
- Spending time with family
- Road trips and outdoor adventures
Accomplishments
Industry-related training, certificates, or workshops
Vadacom Limited
● Sales Management Course: Top Achievers Sales Training Course designed for sales managers, team leaders, and supervisors, the Agrichain Centre Limited training
The AgriChain Centre Limited:
● MPI – Ministry for Primary Industries – Transitional Facility Operator Workshop
●MPI - Ministry for Primary Industries Accredited Person Certificate Course
●Food safety training certificate
Nightingale Nursing Bureau:
●Loss & Grief Training Certificate
RCS Group:
● Services Seta - The Services Sector Education and Training Authority South Africa. ● National Certificate in Contact Centre
Timeline
Mental Health Support Worker
Jo Dickson- Private Client
01.2024 - 05.2024
Telephone Account Manager
Sales Fit Limited
02.2023 - 04.2023
Key Account Manager
Profit Sense Limited
02.2021 - 08.2021
Business Support Executive
Lusty & Blundell Limited
11.2019 - 11.2021
Membership Sales Consultant
Accor Plus
10.2017 - 02.2018
ICT Business Development Manager
Vadcom Limited
10.2014 - 06.2017
High School Diploma -
Marion Catholic Girls School
Some College (No Degree) - Applied Psychology
Massey University
Some College (No Degree) - Teaching English As An Official First Language
New Zealand Institute of Business Studies