Leanne Rio
Retail and Customer service
Mount Roskill,AUK
Summary
Dynamic and customer-focused retail professional with extensive experience in operational support, inventory management, and exceptional customer service. Proven success in collaborating with teams to uphold high standards and foster a positive retail atmosphere. Committed to enhancing the customer experience while driving sales and operational efficiency. Prepared to apply proven skills in a challenging retail position that values dedication and teamwork. Retail sales professional versed in product placement and merchandising. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
Work History
Operations Teams Assistant
BUNNINGS (NZ) LIMITED
Auckland
10.2021 - 10.2026
- Provided hands-on assistance with operational tasks, including inventory management, customer service, and maintaining store standards.
- Supported of 4-7 team members, to meet daily targets and ensure a positive customer shopping experience.
- Assisted with online orders, of a minimum of 30 orders per day, meeting timely targets from point of sale to dispatch within a time frame of 1 hour, multitasking of multiple orders, and succeeding provide the best to customer service.
- Liaising with customers when necessary, and being proactive for both the company and customer either by phone call of 20 - 30 phone calls per day or more on a busy day, and email of up to 100 on a daily basis.
- Have a great amount of product knowledge within the timber industry, customer orders, suppliers and corporate inventory.
- Coordinated team activities to enhance operational efficiency and workflow.
- Streamlined communication between departments for improved project execution.
- Assisted in inventory management, optimizing stock levels and reducing waste.
- Mentored junior staff, fostering a collaborative learning environment for skill development.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by aiming for an average of 70% by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Supported senior management to make informed decisions, conducting thorough market research.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Facilitated onboarding process for new hires, accelerating their integration into team.
Check Out Operator
Waikaraka family speedway
Auckland
01.2019 - 01.2025
- - Enthusiastically managed kitchen operations, from order processing and inventory tracking to ensuring impeccable cleanliness 100% time of shift
- - Thrived on coordinating with kitchen staff to create a seamless workflow and guarantee the timely preparation of every food order.
- - Passionate about contributing to a dynamic kitchen environment and ensuring customer satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and exceptional customer service.
- Collaborated with team members to streamline checkout processes during high-volume events.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Prepared and assembled food items according to standardized recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen workstations to ensure compliance with health regulations.
- Implemented quality control measures to enhance food presentation and taste consistency.
- Assisted in menu planning by providing feedback on customer preferences and seasonal ingredients.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Enhanced customer satisfaction 40% with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
Night Shift Filler
THE WAREHOUSE LIMITED
Auckland
01.2006 - 01.2009
- - Demonstrated a proven ability to perform overnight stocking and merchandising duties, ensuring shelves were consistently replenished and organized.
- - Maintained high standards of store cleanliness and security during night shifts.
- Monitored inventory levels and reported discrepancies to ensure accurate stock records.
- Collaborated with team members of 2 to enhance workflow and maintain safety standards.
- Conducted quality checks on products to uphold company standards and reduce waste.
- Implemented process improvements that increased productivity during peak hours.
- Maintained cleanliness and organization of work areas to ensure compliance with regulations.
- Optimized inventory management during the night shift, reducing excess stock and maintaining adequate supplies for day-to-day operations.
- Maintained accurate stock levels through diligent inventory management practices.
- Monitored product quality during loading and unloading to ensure compliance with standards.
- Monitored inventory levels and restocked supplies as needed.
- Conducted quality checks on finished products to uphold standards.
- Trained new employees on operational procedures and safety measures.
Education
Certificate - Hospitality Management
New Zealnad Academy Management
Otahuhu, AUK09.2005
Literacy Level 1&2 - NCEA Level 1 & 2
Tangaroa College
Otara Auckland01-2003
Skills
- Communications
- Operational Support
- Problem Solving
- Teamwork
- Verbal and written communication
- Relationship building
- Problem-solving
- Schedule and calendar management
- Decision-making
- Project Support
- Flexibility and adaptability
- Client interaction
- Product and service sales
- Operations support
- Team building
Affiliations
I am associated with the Jehovah Witness organisation.
Languages
English
Interests
Rugby, Family Responsibilities, Reading, Dog Walking, Board Games Club
Timeline
Operations Teams Assistant
BUNNINGS (NZ) LIMITED
10.2021 - 10.2026
Check Out Operator
Waikaraka family speedway
01.2019 - 01.2025
Night Shift Filler
THE WAREHOUSE LIMITED
01.2006 - 01.2009
Certificate - Hospitality Management
New Zealnad Academy Management
Literacy Level 1&2 - NCEA Level 1 & 2
Tangaroa College