Summary
Overview
Work History
Education
Skills
Timeline
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Leanne Apaula Asovale

Lower Hutt,WGN

Summary

Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience

Work History

Custodian

Fresh Desk
04.2023 - Current
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Reduced waste through efficient use of cleaning supplies and equipment.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Streamlined facility maintenance by promptly addressing minor repairs.

Loan Specialist

Cash Converters
02.2022 - 06.2022
  • Improved loan application processing by streamlining documentation and verification procedures.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Developed strong relationships with clients, resulting in increased referrals and repeat business.
  • Maintained compliance with industry regulations and company policies during the entire loan process.
  • Managing inbound and outbound phone calls as well as emails
  • Provided tailored loan solutions that best fit clients'' needs, leading to higher client retention rates.
  • Negotiated favorable terms for borrowers by effectively communicating their financial profiles to lenders.

Claims Coordinator

Commonwealth Bank
01.2019 - 09.2019
  • Improved claims processing efficiency by streamlining workflows and implementing organizational systems.
  • Reduced claim resolution time through thorough investigations and timely follow-ups with clients and insurance carriers.
  • Enhanced customer satisfaction by providing clear, concise explanations of claim procedures and resolutions.
  • Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.
  • Managed high-volume caseloads, answering 20+ phone calls and prioritizing tasks effectively to ensure timely resolution of all assigned claims.
  • Negotiated settlements with clients and insurance companies, securing favorable terms for all parties involved.

Customer Care Representative

CEVA Vehicle Logistics
12.2014 - 07.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Managed high call volume of 30+ with exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Generated weekly and monthly reports to highlight customer service performance and measure milestones.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Runner, Sorter

Fastway Couriers
08.2012 - 03.2014
  • Improved efficiency by quickly delivering documents and packages within the office premises.
  • Enhanced communication between departments through timely distribution of important memos and notices.
  • Supported event organization by setting up and breaking down venues for various company gatherings.
  • Reduced delivery times by efficiently navigating routes and prioritizing tasks based on urgency.

Sorter

Transpacific Allbrite
01.2010 - 12.2011
  • Enhanced sorting efficiency by implementing innovative techniques and strategies.
  • Streamlined workflow for improved productivity and time management in sorting tasks.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Optimized workspace organization to facilitate faster, more efficient sorting operations.

Checkout Operator

PAK'nSAVE
04.2007 - 10.2008
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.

Education

Hair And Beauty - Hairstyling

Wellington Institute of Technology
Petone, NZ
11.2014

High School Diploma -

Sacred Heart College
Lower Hutt, NZ
11.2008

Skills

  • Safe Chemical Disposal
  • Supply Management
  • Equipment Repair
  • Time Management
  • Organized
  • Oral and written skills
  • Can do attitude
  • Energetic
  • Intuitive
  • Communication
  • Attention to detail
  • Customer service
  • Maintenance
  • Skilled Housekeeper
  • Responsible and Dependable
  • Problem-Solving

Timeline

Custodian

Fresh Desk
04.2023 - Current

Loan Specialist

Cash Converters
02.2022 - 06.2022

Claims Coordinator

Commonwealth Bank
01.2019 - 09.2019

Customer Care Representative

CEVA Vehicle Logistics
12.2014 - 07.2018

Runner, Sorter

Fastway Couriers
08.2012 - 03.2014

Sorter

Transpacific Allbrite
01.2010 - 12.2011

Checkout Operator

PAK'nSAVE
04.2007 - 10.2008

Hair And Beauty - Hairstyling

Wellington Institute of Technology

High School Diploma -

Sacred Heart College

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Leanne Apaula Asovale