Leanne Skeates

• Assisted customers with inquiries regarding products and services.
• Resolved customer complaints quickly and efficiently.
• Check In for domestic & international customers.
• Special handling of passengers.
• Ensuring OTP of all aircraft.
• Follow all safety operating procedures.
• Navigating disrupted flights.
• Conflict resolution & ensuring positive outcomes.
• Providing exceptional service to enhance the customer journey.
• Working collaboratively with my team to create successful outcomes.

• Prepared new patient files and updated existing records with new personal, insurance and medical information.
• Educated patients about post-operative and at-home care for optimal outcomes.
• Answered and managed incoming calls and emails.
• Verified, updated and entered patient information into system.
• Gathered medical information, dental health history and vitals from patients.
• Created and maintained accurate and confidential patient files according to regulatory mandates.
• Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
• Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
• Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
• Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
• Conducted routine maintenance of equipment used in dentistry operations.
• Took digital X-rays of teeth using radiographic equipment.
• Transcribed physicians' notes and entered data into electronic chart management software.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Increased customer satisfaction by resolving issues & ensuring outstanding in flight experience
• Developed and maintained courteous, effective & positive working relationships with all team members. Ensuring a high level of communication with pilots , managers and crew.
• Worked flexible & long hours at night, weekend, and holiday shifts
• Proved successful working within tight deadlines and fast-paced atmosphere and ensured on time performance for the airline.
• Participated in team-building activities to enhance working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Worked closely with crew members , on board managers & pilots to maintain optimum levels of communication to effectively and efficiently complete tasks.
• Provided outstanding level of customer service always striving to exceed customers experience.
• Always maintained high level of knowledge of aircraft systems, digital processes and safety operation procedures.

Maintaining & building positive & long lasting client relationships.

Providing outstanding customer care , professionalism & outstanding beauty therapy services

Always aiming to exceed customers expectations.

Managed a successful team of Beauty Therapists at an award winning day spa - More than Skin 1996- 2000 - This was owned by parent company Selfcare Group Ltd

National sales consultant & Educator for leading international skin care brands - SelfCare Group Ltd 2000 - 2004

Part Time technical skincare educator for polytechnics nationwide 2004 - 2014