Leatitia Van Der Merwe

• Improved customer loan application experience by providing personalized consultations and guidance.
• Assisted clients in finding the best financial solutions for their needs through thorough assessment and analysis.
• Increased client satisfaction by maintaining a strong knowledge of various loan products and options.
• Streamlined the loan application process, resulting in faster approvals and disbursements for customers.
• Built strong relationships with clients, fostering trust and loyalty to ensure repeat business.
• Managed a diverse portfolio of personal loans, ensuring timely payments and minimal delinquencies.
• Supported clients throughout the entire loan process, addressing concerns and answering questions promptly.

Marketing for new business

Daily cash-ups

Compiling of Month end reports

Scheduling payments on Nupay

Filing and scanning of all personal documentation.

Handling customer queries.

Follow up on missed payments.