LEAUMA MAREKO
Manukau,8 Meadowridge Drive Flatbush
Summary
Reliable machine operator with a work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.Customer service representative at the Electric Power Corporation in Samoa with 16 years of experience. I was promoted 3 times in my job for the work well done and absolute satisfaction. An honest, hardworking, and committed individual who can work well in a team and under pressure. I am multitasking and lending a great helping hand with our facility maintenance.
Overview
19
19
years of professional experience
Work History
Process worker and Machine Operator
Delamine Pasta Factory
12.2022 - 07.2024
- I am familiar with operating processing machinery, verify if the machinery is working properly by maintaining and repairing production equipment.
- Running pasta production cycles.
- Ensuring a clean and well-organised production environment as well as maintaining quality standards
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environmental practices.
- Weighed and measured items to prevent waste and meet quality standards.
- Prepared, boxed, and staged outgoing shipments.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Provided support to new team members, helping them quickly acclimatise to the work environment and learn essential tasks.
Customer Service Representative
Electric Power Corporation
01.2006 - 01.2022
- I manage large amounts of incoming phone calls, generate and assess customers’ needs to achieve satisfaction, I build sustainable relationships and trust with customer accounts (meter numbers) through open interactive communication
- I provided accurate, valid and complete information by using the right methods required and accordingly
- I handled customer complaints, provided appropriate solutions and alternatives
- I have also prepared statistics reports monthly and quarterly basis.
Education
Form 7 Pacific Senior Secondary Certificate -
Leififi College
12.2005
Form 6 School Certificate -
Leififi College
12.2004
Skills
- Microsoft Office (Ms Word, Ms Excel, Power Point and emails)
- Communicate effectively
- Solve problems promptly
- Active listening
- Complain solution
- Organisational skills
- Time management skills
- Patience
- Adaptability
- Computer Skills
- Interpersonal skills
- Positivity
- Role model of professionalism
- Workplace Safety
- Troubleshooting abilities
- Machine Maintenance
- Heavy Lifting
- Multitasking and Organizing
- Teamwork and Collaboration
- Sorting and Packaging
- Critical Thinking
- Process Control
Languages
Samoan
English
References
References available upon request .
Timeline
Process worker and Machine Operator
Delamine Pasta Factory
12.2022 - 07.2024
Customer Service Representative
Electric Power Corporation
01.2006 - 01.2022
Form 7 Pacific Senior Secondary Certificate -
Leififi College
Form 6 School Certificate -
Leififi College
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