Lebanang Motswiri
Overview
17
17
years of professional experience
Work History
Customer Experience Agent
LF MEDIA PRINTING
01.2012 - Current
- Managing sales agents (inbound and outbound), Increase Sales and revenue, Cold Calling Training, Customer experience, Research
Hostess
Emaar Hospitality (Nineteen Restaurant)
09.2011 - 12.2011
- Greeting and seating customers when they arrive, Maintaining a waitlist and managing reservations, Answering phone calls and handling take-out orders, Maintaining a clean and organised dining area, Coordinating with wait staff to ensure smooth operation of the restaurant, Responding to customer inquiries and addressing any complaints or problems, Managing the flow of guests in and out of the restaurant to ensure efficient seating, Keeping track of table availability and updating seating charts as needed
Waitress
Emaar Hospitality (Nineteen Restaurant)
09.2010 - 09.2011
- Recommending menu items and answering questions, Inputting orders into the point-of-sale (POS) system accurately, Serving food and drinks to customers, Checking up on customers regularly to ensure they are satisfied, Handling cash, card transactions, and making change, Clearing tables and resetting them, Maintaining a clean and organised dining area, Communicating with kitchen staff regarding customer allergies or dietary requirements, Assisting with preparation and set-up of dining areas as and when needed
Customer Experience Agent
Multimedia Graphix
10.2007 - 08.2010
- Answering incoming calls and outgoing calls, Over the counter sales, Customer Service, Customer Experience, Customer Visit when necessary, Quote and Invoicing clients on Sage One Accounting
Education
Pain management Certificate -
Client Centered Care Certificate -
CPR Certificate -
Perineal Catheter Certificate -
08.2024
Higher Certificate in Archives and Records Management -
University of South Africa
03.2017
Matric Certificate -
Victory Park High School
01.2009
Skills
- Microsoft office
- Multitasking
- Effective communication
- Great Customer Service
- Attention to detail
- Organisational skills
- Customer-focused mindset
- Strong stress management skills
- Conflict resolution
- Integrity and empathy
- Willingness to learn
- Strong critical thinking and problem-solving abilities
- Open-minded
- Self-confident
- Excellent time management skills
- Dedicated work ethic
- Active listening
- Positive attitude
References
References and further information supplied upon request.
Hobbies and Interests
- Avid reader
- Developing skills in free time
Timeline
Customer Experience Agent
LF MEDIA PRINTING
01.2012 - Current
Hostess
Emaar Hospitality (Nineteen Restaurant)
09.2011 - 12.2011
Waitress
Emaar Hospitality (Nineteen Restaurant)
09.2010 - 09.2011
Customer Experience Agent
Multimedia Graphix
10.2007 - 08.2010
Pain management Certificate -
Client Centered Care Certificate -
CPR Certificate -
Perineal Catheter Certificate -
Higher Certificate in Archives and Records Management -
University of South Africa
Matric Certificate -
Victory Park High School
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