LEE-ANN TRACY NERO

• Preparation and maintenance of project plans, schedules, risks and issues register.
• Maintain the critical path to reflect pre and post board activities, outlining the forward agenda items and activities in progress.
• Create a first draft of the status report.
• Collate and quality-check Board papers.
• Maintain sentient
• Proactively provide administrative support to the project team and 2 workstream leads.

Key Achievements:

Purpose of the project-This project delivered a CRM, leveraging Salesforce to create a centralised hub for accessing information about our partners and stakeholders, providing a comprehensive view of interactions and data within the organisation.

• Responsible for the finance tracking (including preparing the forecasting and managing contract resource extensions) for 5 months prior to the appointment of a Project Manager.
• Manage all iProc acquisitions (raising PO’s and reconciliations), travel arrangement, catering, updating actuals to the finance tracker, weekly team reminders and notices, maintain the shared team calendar and email, maintain project Atamai page (intranet project page) and maintaining document management.
• Participated in the development of our Business Case and ensured its approval through the Stage gate approval process.
• Supported the Initiation, Plan and Design Phases of the Project including Governance setup and review, a Cost Benefit Analysis and High-level project approach.
• Worked closely with Project Manager in refining the project approach, project roadmaps, monitoring of key deliverables and preparing related documents.
• Supported in the Request for Proposal (RFP) process for Licensing contract and Implementation Partner, including reference checking process and composing the Partner Statement of Work and approval process.
• Managed successful onboarding our external vendor using the Kāinga Ora People Leader Checklist. This included the Citrix setup, induction to Kāinga Ora values, vision, roles and responsibilities, declarations, policies, technology, and support applications.
• Manage the onboarding of new team members.
• Worked closely with the Agile Scrum Master in setup of Agile practices, ceremonies and communicating clear sprint objectives and goals to the team.
• Resource Management in sentient- setup of project team for the life of the project. Ongoing monthly validation of resourcing hours in sentient.
• Preparation and reviewing of Steering Group packs.
• Minute taking for Delivery Working Group, SME Working Group and Steering Group. Liasing with EA’s for Senior Leadership Team to ensure quorum and approvals.
• Manage the RAID register, including consolidating Working Groups, Team, and Steering Group actions.
• Maintain register with new risks and issues, escalating where required.
• Support the Change Workstream to setup and review of training collateral and communications to stakeholders.
• Responsible for shared mailbox.
• Buddy to three Project Coordinators in Project Management Services.
• Member of the Project Coordinator Forum.

Key Achievements:

• Contributed to successful transition from purely Prince2 disciplined approach to Agile ways of working.
• Developed our Agile ways of working playbook (documenting a guide on our team processes), and a Team Charter.
• Successful onboarding of Implementation Partner.
• Developed onboarding external vendors checklist.
• Support for 3 governance groups.

Purpose of the project: The Customer Programme was set up to support the Customer Strategy goal and to support a new operating model to enable public housing customers and whanau live well, with dignity and stability, in connected communities.

• RAID consolidation and sentient updates – including risk register and actions.
• Run monthly meetings with Risk Assurance Assessors to review our risks register.
• Steering Group support (meeting set up, papers, minutes, packs).
• Prepare monthly Risks Cover Paper (summary) for Steering Group.
• Responsible for the Customer Programme calendar invites and shared mailbox.
• Onboarding new team members.
• Objective folder/ document management.
• Support the Programme Coordinator with finances forecasts and SME journals.
• Oversee the process of our papers to executive leadership
• Moderator for consultation process
• Privileged to have been a buddy to two new Project Coordinators on the Customer Programme.
• Key Achievements:
• Support the HR workstream during the consultation process; aiding in the collection of data, moderation, theming and organizing feedback received through the "Consider This" tool.
• Co-facilitated Ō Tātou Uara - Our Values session.
• Comprehensive project coordinator handover document.
• Solid relationships built with group stakeholders.

Purpose- Kāinga Ora’s continuous improvement programme offered to all employees with the opportunity to obtain the Lean/Six Sigma certification.

• Scheduler for the continuous improvement programme/ workshops and training
• Support our external facilitator to complete the necessary arrangements for the training sessions and certificates.
• LMS Administrator - setup workshop, content details and resourcing in software.
• Support the coaching team to monitor the end to end process of initiatives.
• Manage the Process Excellence shared mailbox.
• Supported the Intranet Replacement Project through a content audit to migrate to the new platform.
• Played a dual role as an Atamai author for the Process Excellence and Policy team.
• Improved operations by implementing procedural changes.

Key Achievement:

• Yellow belt Certificate- End to end process for Training workshops.

• Led daily standup- staff announcements.
• Responsible for the annual workshop timetable for the Centre for Leadership Development and oversaw a series of thirty-six workshops, and our international workshop that spanned seven days.
• Responsible for the graduation preparations including ordering of gowns, hoods, venue hire, invitation distribution and ordering of diplomas through Laidlaw College.
• Responsible for telephone queries, shared mailbox, assisting candidates with their inquiries, addressing their concerns promptly. Providing responses via email and letter to ensure their questions are fully addressed.
• Setup new student registrations, data capturing and credit completions on Wisenet.
• Created layout and campaign proposals, annual student prospectus, college brochures, invitations, brochures, registration forms for the New Zealand, Fiji, Samoan and Tongan Territory.
• Health and Safety representative.
• Responsible for our department intranet page.

• Managed online store sales purchases, postage, and sales queries.
• Place order of quarterly subscriptions with UK distributer including tracking and customs release.
• Coordinated nationwide quarterly distribution of +/- 4000 subscriptions via post.
• AGM and annual conference event coordinator.
• Scripture Union Adventure Lodge bookings.