LEE CHY

To secure a position that leverages my extensive retail expertise, enabling me to deliver exceptional customer experiences that drive loyalty and growth. With over 15 years of experience in a luxury department store in Auckland, I have developed a nuanced understanding of high-end retail dynamics and client needs. I aim to utilize my professional skills and insights to make a meaningful impact at a forward-thinking company, elevating customer satisfaction, and accelerating sales growth. My goal is to become a trusted and valued team member, fostering enduring client relationships, and promoting a positive brand image.

I commenced my management career in 2008, leveraging my expertise in skincare, makeup, and fragrances. I successfully directed counters to achieve brand growth through target setting and tracking, comprehensive report generation, and strategic business planning. I demonstrated strong organizational skills through effective inventory management, ensuring optimal stock levels. I am dedicated to driving business development via client consultations and events, fostering robust customer relationships that drive long-term loyalty, and consistently exceed KPIs.

• Smith & Caughey's Mystery Shopper Awards (2007 and 2009)
• Kiehl's Counter Manager of the Year (2009 and 2010)
• Chanel Counter Manager of the Year (2014, 2016, 2017, and 2019)