Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Lee Heydon

Tauranga,BOP

Summary

Customer Sales and Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and upselling techniques. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Sales Support Specialist

Mercury
Tauranga
07.2018 - 01.2022
  • Displayed immediate initiative in implementing new ideas and
    processes to improve customer satisfaction and reduce customer
    churn.
    Providing prompt information and changes made internally for
    any of our suppliers, customers and associated teams.
    Answer any questions and provide knowledge and support to our
    current team.
    Working together with a range of teams to provide solutions and
    participate in system testing that is relevant to our team’s daily duties.

Sales Team Lead

Trustpower
Tauranga
07.2017 - 07.2018
  • Working alongside my Sales Manager, I motivated and Lead My
    team to being the top selling team.
    Designed and executed sales activities and incentive programs to reach
    record sales targets and lift team culture
    Held team meetings/training sessions and motivational team meetings
    for the sales floor. Ran sales reporting and activity reports for the sales
    team.

Sales Agent

Trustpower
Tauranga
02.2013 - 07.2017
  • Initiated Outbound sales calls and inbound sales calls when needed.
    Achieved and exceeded targets and sales goals set by management.
    Received the Sales Activity award in 2013 for most dials made in a six
    month period.

Education

Tauranga Boys College

Skills

  • Customer relationship management
  • Salesforce CRM
  • Data analysis
  • Process improvement
  • Technical documentation
  • Sales forecasting
  • Exceptional customer service
  • Sales and sales training skills
  • Sales reporting
  • Problem solving
  • Market research
  • Team collaboration

Languages

English
Full Professional
Te Reo Maori
Limited

References

References available upon request.

Timeline

Sales Support Specialist

Mercury
07.2018 - 01.2022

Sales Team Lead

Trustpower
07.2017 - 07.2018

Sales Agent

Trustpower
02.2013 - 07.2017

Tauranga Boys College

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Lee Heydon