Summary
Overview
Work History
Education
Skills
Timeline
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Lee Robinson

Lee Robinson

Auckland,AUK

Summary

Dynamic professional with a proven track record at Metro Glass, excelling in enhancing dispatch operations and safety protocols. Skilled in glazing techniques and effective communication, I significantly boost productivity and customer satisfaction. Known for exceptional organizational skills and a commitment to continuous improvement, I thrive in fast-paced environments, driving projects to completion with precision and enthusiasm. Ambitious Glazier with 27 years of glass installation experience and background in commercial and residential projects. Detail-oriented professional with aptitude for precise cutting and measurement. Committed to providing accurate estimates and delivering high-quality work products. Dedicated Glass Installation Specialist adept in all areas of repair, installation, and estimation for commercial and residential glass work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Glazier

All In Glass Ltd
09.2016 - Current
  • Enhanced workplace safety by implementing proper glass handling techniques and adhering to industry regulations.
  • Contributed to successful project completions by executing detailed measurements and preparing accurate cost estimates.
  • Prevented potential accidents by conducting thorough site assessments before commencing work on each project.
  • Communicated effectively with customers and team members concerning quality standards, deadlines and customer requests.
  • Followed established safety guidelines while removing broken glass prior to glass replacement.
  • Increased efficiency in the installation process through effective teamwork and communication with colleagues.
  • Completed complex glazing projects within tight deadlines while maintaining high-quality standards.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet all deadlines without compromising quality.

Dispatch Manager

Metro Glass
09.2002 - 09.2016
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Reported to management operational activities and maintained current records.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Maintained compliance with transportation regulations, avoiding costly fines and delays.
  • Implemented reward system for drivers based on performance, boosting morale and productivity.
  • Enhanced dispatch accuracy by implementing state-of-the-art tracking system.
  • Provided detailed reports to management on dispatch operations, identifying areas for improvement.
  • Fostered culture of safety, conducting regular safety training sessions for staff.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Tracked and monitored vehicle performance and maintenance.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Assisted in resolving customer complaints and grievances.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Education

Henderson High School
Auckland
06.1989

No Degree - Chef Training

Auckland Chef Training School
Auckland
05.1997

Skills

  • Excellent work ethic
  • Safety conscious
  • Safety protocol knowledge
  • Physical Strength and Stamina
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Reliability
  • Adaptability and Flexibility
  • Relationship Building

Timeline

Glazier

All In Glass Ltd
09.2016 - Current

Dispatch Manager

Metro Glass
09.2002 - 09.2016

Henderson High School

No Degree - Chef Training

Auckland Chef Training School

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Lee Robinson