Leeana MERINA PETERS
Riccarton,CAN
Summary
Hardworking professional offering several years of experience in retail. Solid team player with an upbeat, positive attitude and commitment to providing excellent customer service. I am also a dynamic and ambitious fourth-year student majoring in Events Management and Marketing and Sales. Beyond my professional prowess, here's a fun fact: I bring a burst of bubbly energy to any team, and interestingly, I'm the only islander who refuses to abide by the laid-back island time stereotype. Ready to infuse enthusiasm and dedication into your team, I am poised to make a positive impact in the real-world working environment. E
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Checkout Manager
New World Prestons
12.2023 - Current
- Manage and deliver staff training on checkout and self-scan machines
- Complete staff performance reviews
- Managed inventory levels at checkouts by ordering new stock when necessary and restocking shelves as needed.
- Performed daily cash register operations including opening and closing procedures, reconciling tills, and counting the money in the drawer.
- Trained new checkout staff on company policies, customer service etiquette, and cash handling techniques.
- Produce staff weekly rosters on Microsoft Excel and the My Place app
- Assisted with promotional activities such as setting up displays and organizing special events at the checkouts.
- Resolved conflicts between customers or staff members quickly and professionally.
- Manages and completes stocktaking monthly.
Checkout Supervisor
New World Prestons
07.2020 - 12.2023
- Run the team during the day and evening
- Handling cash when operating tills, and dispensing and depositing at the end of the shift
- Provided feedback to management regarding employee performance issues.
- Monitored the checkout process to ensure efficient service for customers.
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
- Completed inventory checks monthly.
- Assisted with inventory control processes including tracking stock levels.
Customer Service Representative
Hertz Car Rental
05.2019 - 07.2020
- Communicates efficiently amongst branches
- Deals with insurance transactions (refunds, cover costs, and lost properties)
- Stocktaking of inventory (vehicles)
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Handling and processing damage reports.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
Checkout Operator/Supervisor
Pak N Save Moorehouse
01.2016 - 01.2019
- Balanced tills daily to ensure accuracy of transactions.
- Followed store policies regarding returns, refunds, discounts.
- Maintained cleanliness of checkout area and ensured it was well stocked at all times.
- Communicated effectively with team members to ensure smooth operation of checkout lanes.
- Verified the age of customers when selling alcohol or tobacco products.
- Ensured that all promotional materials were properly displayed at checkout counters.
- Performed opening and closing procedures for store registers as required.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Sales And Marketing & Event Management - Events Management and Marketing and Sales
Ara Institute of Canterbury
Christchurch, NZ03-2025
CERTIFICATE IN BUSINESS ADMIN, INFO AND TECHNOLOGY, ARA INSTITUTE OF CANTERBURY LEVEL 3 & 4 -
01.2016
Skills
- Physically fit
- Excellent time management
- Keen attention to detail
- Great communication skills
- Adept at multitasking
- Proven problem solver
- Love for challenges
- Thrives under pressure
- Fast learner
- POS system knowledge
- Employee Training & management
- Loss prevention strategies
- Documentation And Reporting
- Team Leadership
- Workplace Safety
- Customer Complaint Resolution
Activities
- In my leisure time, I write songs, go for long walks, and read.
- I'm also a regular churchgoer.
- I'm very fluent in English and Samoan (can speak read and write).
References
- Ragina Singh, 021 265 0004
- Sarona Luma, 028 410 6147
- Margaret Mailei, 022 406 8986
- Stacey Hill, 027 428 6405
Volunteer Experience
- Sail GP 2023 & 2024 - VIP Ambassador
- Fast 5 netball tournament - Entertainment/Activation team
- Te Putahi - Open Christchurch Festival volunteer
- Cancer Society West Coast - Intern in the Events Team
Certification
- First Aid Certificate
- Liquor Controller Qualification
- Duty Manager
- Lotto Certificate
Languages
English
Professional
Samoan
Full Professional
Timeline
Assistant Checkout Manager
New World Prestons
12.2023 - Current
Checkout Supervisor
New World Prestons
07.2020 - 12.2023
Customer Service Representative
Hertz Car Rental
05.2019 - 07.2020
Checkout Operator/Supervisor
Pak N Save Moorehouse
01.2016 - 01.2019
Bachelor of Sales And Marketing & Event Management - Events Management and Marketing and Sales
Ara Institute of Canterbury
CERTIFICATE IN BUSINESS ADMIN, INFO AND TECHNOLOGY, ARA INSTITUTE OF CANTERBURY LEVEL 3 & 4 -
Similar Profiles
Katelynn BeavenKatelynn Beaven
Deli Supervisor at New World PrestonsDeli Supervisor at New World Prestons
Krithik Kavish NandKrithik Kavish Nand
Fuel Operator at OTR PrestonsFuel Operator at OTR Prestons
Afnan SulimanAfnan Suliman
Receptionist at Prestons Family DoctorsReceptionist at Prestons Family Doctors
JYOTHY ZACHARIASJYOTHY ZACHARIAS
Registered Nurse at Oceania Health CareRegistered Nurse at Oceania Health Care
Kiana ReyesKiana Reyes
Caregiver and fluids assistant at Wesley CareCaregiver and fluids assistant at Wesley Care