Leeanne Cole
Summary
I am an individual who consistently demonstrates an impeccable work ethic, dedicated to the development of myself and my workplace. I go above and beyond what is expected of me and take pleasure in achieving exceptional results.
In the past, I immersed my self in the world of Beauty & Advanced treatments as an ever-changing and dynamic industry that is fundamentally rewarding.
I am seeking an opportunity where I can utilize my diverse skill set in management experience and apply that to a new challenge.
Overview
14
14
years of professional experience
Work History
Clinic Manager
The Cosmetic Clinic
02.2023 - 10.2023
- Provide outstanding service to customers, through expert consultation and treatment services within Clinic Managers skill level, competence and training
- Drive sales by understanding needs of new and existing customers and identify sales opportunities
- Managing day-to-day operations of clinic, including banking, managing and coaching staff, daily checks on equipment and consumables
- Manage adverse events and resolve client complaints
- Ensure practice compliance with franchise agreement, radiation health and other legislative bodies
- Manage staff rosters to ensure clinic is adequately staffed
- Maintain store presentation and report any maintenance issues
- Maintain, control and manage stock ensuring regular stocktakes
- Provide treatments such as microdermabrasion, peels and dermal stamping that are within clinic Managers skill level, competence and training
- Provide IPL or Laser hair removal and Rejuvenation treatments that are within Clinic Managers skill level, competence and training
- Ensure treatment records are maintained in accurate and timely manner
- Ensure client photos are recorded in accordance with company guidelines
- Reception duties including answering telephone enquiries, booking appointments, taking payments and confirming appointments
- Coordinate follow up services to clients including treatment follow up, rebooking of appointments and client recalls
- Provide accurately and timely reporting as required
- Develop and maintain productive and professional working relationships with key stakeholders including management team, staff, clients, suppliers and external providers
- Lead and manage performance of team members
- Mentor 2iC to ensure clinic is managed consistently, and performs every day
- Participate in Management Meetings and facilitate regular Staff Meetings Adhere to all company policies and procedures
- Adhere to workplace health and safety policies and proactively contribute in maintaining safe and clean work environment
- Display positive attitude and be active member of team
- Consistently contribute to team on day-to-day basis
Clinic Manager
Therapie Clinic
01.2021 - 01.2022
- Recruitment and training of new staff
- Management of 10-12 direct reports
- Overseeing medical/beauty operations
- Ensure monthly targets are met
- Quality control over treatments
- Management and staff reports
- Database management
- Stock control and procurement
- Relationship management with internal and external stakeholders
- Social media/marketing management
Skin Care Sales Consultant
Dermalogica / Harvey Nichols
05.2019 - 03.2020
- Stock take and control
- Data entry management
- Daily/monthly activity planning
- >80% concept to target
- Tailoring bespoke treatments
- Keeping comprehensive knowledge of products, electrical modalities and treatments
- Product launch event management
Clinic Manager
Equipoise Skin Clinic & Spa
02.2016 - 03.2019
- All tasks covered above
- KPI setting for staff development and reviews
- Salon maintenance/remodelling
- Company objectives and wage management
- Creation of the marketing content for client retention
Sales Representative
Mass Nutrition
01.2013 - 01.2014
- Cash handling
- Customer service
- Stock ordering / Management
- Sales
Childcare Supervisor
Ellerslie After School & Holiday Programme
01.2010 - 01.2013
- Overseeing 12x direct reports
- Supervision of 120x children on a daily basis
- Planning & purchasing
- Relationship building
- Accounts receivables
Education
High School Diploma -
Epsom Girls Grammar
Diploma - Beauty Therapy & Spa Therapy
Elite International School of Spa & Beauty Therapy
Auckland, NZ09.2014
Skills
- Leading by example/ Leadership
- Problem identification & Resolution
- Communication & Team work skills
- Strong work ethic / Focused / Efficient / Attention to details
Timeline
Clinic Manager
The Cosmetic Clinic
02.2023 - 10.2023
Clinic Manager
Therapie Clinic
01.2021 - 01.2022
Skin Care Sales Consultant
Dermalogica / Harvey Nichols
05.2019 - 03.2020
Clinic Manager
Equipoise Skin Clinic & Spa
02.2016 - 03.2019
Sales Representative
Mass Nutrition
01.2013 - 01.2014
Childcare Supervisor
Ellerslie After School & Holiday Programme
01.2010 - 01.2013
High School Diploma -
Epsom Girls Grammar
Diploma - Beauty Therapy & Spa Therapy
Elite International School of Spa & Beauty Therapy
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