Leena Browne
Upper Hutt
Summary
I am a Dynamic and service-oriented professional with proven expertise as a Receptionist at PetVet Silverstream. Skilled in appointment scheduling and data entry, I excel in fostering client relationships and managing office administration. Recognised for maintaining confidentiality and enhancing office efficiency while delivering exceptional customer service.
Diligent office worker with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call and email management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Keen attention to detail and a collaborative team player focused on achieving results and adapting to changing needs seamlessly and administrative support, ensuring smooth daily operations. Dealing and resolving clients needs and concerns.
Overview
4
4
years of professional experience
Work History
Receptionist
PetVet Silverstream
04.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Gain experience working learning and working with clinic management software
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported company correspondence by drafting and distributing memos and emails.
- Resolved customer problems and complaints.
Education
Bachelor of Arts - Facility of Humanities And Social Sciences
Victoria University of Wellington
Wellington, NZ06-2026
High School Diploma -
Upperhutt College
Upper Hutt, NZ12-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- Document management
- Service-oriented mindset
- Professional and friendly demeanour
- First Aid Experince
Timeline
Receptionist
PetVet Silverstream
04.2021 - Current
Bachelor of Arts - Facility of Humanities And Social Sciences
Victoria University of Wellington
High School Diploma -
Upperhutt College
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