Leena Wati Kumar
Wellington,WGN
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Supervisor
Te Whatu Ora Health New Zealand
Huttvalley Hospital
05.2019 - Current
- Supervised daily operations, ensuring high-quality patient care and adherence to health standards.
- Trained and mentored staff, fostering a team-oriented environment focused on continuous improvement.
- Implemented process enhancements that increased operational efficiency and reduced service delivery times.
- Coordinated interdisciplinary meetings to streamline communication between departments and enhance collaboration.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed training materials and conducted workshops to enhance staff skills and knowledge in best practices.
- Conducted regular audits of workflows, ensuring compliance with organizational policies and regulatory requirements.
- Monitored performance metrics, identifying areas for improvement and developing action plans to address gaps.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Service I Q - Career Force Level 3
Service IQ Level 4
New Zealand 06-2021
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Languages
English
Full Professional
Fiji
Full Professional
Hindi
Full Professional
Timeline
Supervisor
Te Whatu Ora Health New Zealand
05.2019 - Current
Service I Q - Career Force Level 3
Service IQ Level 4