Leendon Murillo
Auckland,Pukekohe
Summary
Experienced Business Manager specializing in finance and insurance, with a proven track record of successfully managing customer relationships and lender interactions. Possesses over 3 years of experience in a dynamic and high-pressure banking environment. Adept at driving business growth through strategic financial solutions and fostering strong client partnerships. Demonstrates exceptional leadership skills in team management and a commitment to delivering excellence in service delivery and operational efficiency. Seeking to leverage expertise and achievements in a challenging managerial role within the financial sector.
Overview
9
9
years of professional experience
Work History
Business Manager
Turners Automotive
01.2024 - Current
- In charge of managing revenue, maximizing sales for finance and insurance products
- Assist in the development and implementation of sales and customer services strategies
- Increased overall team productivity by fostering a positive work environment and providing effective leadership
- Championing compliance in all areas by adhering to development plans, lending policies and procedures in an efficient customer-focused manner
Personal Banker
ASB Bank
06.2021 - 01.2024
- Build awareness of new products and services, and identify customer needs to capitalize on business referral opportunities
- Building close relationships with customers by completing financial reviews, processing lending applications (personal loans, home loans, credit cards and overdrafts) all while adding value by making personalised and relevant banking recommendations
- Strive to create a new customer database by applying marketing techniques targeting a wider clientele
- Great multi-tasking ability, meticulous eye for detail and accurate data entry to ensure risk and compliance are maintained
Customer Service Officer
ASB Bank
12.2020 - 06.2021
- Meet and exceed bank service standards, greeting and acknowledging each customer to make them feel welcome, while complying with bank procedures and security protocols
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
- Offering innovative online alternatives to support customers and educate them on a variety of banking solutions such as ATMs and kiosks
Marketing Assistant
Certified Home Extensions
08.2020 - 11.2020
- Co-plan, formulate and edit advertising, marketing and promotional materials
- Actively creating social media marketing materials using Lucidpress and other software’s to create brand awareness and enhance customer engagement.
- Involved in start-up sessions (interacting and visiting clients in their homes to discuss dream home plans, desires, needs, and wants and providing reassurance and strategic steps to achieve those goals).
- Introducing and marketing new products to the customer base, including the explanation of benefits
Grocery Assistant
PAK'nSAVE
08.2018 - 11.2020
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Collaborated with team members to complete tasks efficiently and maintain optimal store conditions.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
Crew Member
McDonald's Restaurant
08.2015 - 01.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Arts - Marketing
Auckland University of Technology
Auckland, NZ12.2020
Skills
- Exceptional Customer Service
- Business Management
- Customer Relationship Management
- Sales and Marketing
- Sales Strategies
- Relationship Building
- Documentation And Reporting
- Business Growth Initiatives
Accomplishments
ASB - Individual Brilliance Banking Excellence Award, 2022
ASB - Top Achiever of KPI's and Sales recognition, 2022
Individual Brilliance Banking Excellence Award, 2022
ASB award for Individual Brilliance in Branch Banking
Referees
Can provide referees upon request
Timeline
Business Manager
Turners Automotive
01.2024 - Current
Personal Banker
ASB Bank
06.2021 - 01.2024
Customer Service Officer
ASB Bank
12.2020 - 06.2021
Marketing Assistant
Certified Home Extensions
08.2020 - 11.2020
Grocery Assistant
PAK'nSAVE
08.2018 - 11.2020
Crew Member
McDonald's Restaurant
08.2015 - 01.2018
Bachelor of Arts - Marketing
Auckland University of Technology
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