Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Interests
Referees
Generic

Leesa Loffhagen

Christchurch

Summary

Dynamic professional with a proven track record, excelling in customer service and achieving Top Tier Status. Known for effective problem-solving and time management, I foster strong client relationships while proactively managing day to day logistics. Community minded, I am a charity Co-Chair, helping young adults with disabilities live their best life. My empathetic approach ensures positive outcomes, making me a valuable team player in any environment.



Overview

23
23
years of professional experience

Work History

Front of House Manager

BrainTree Wellness Centre
06.2022 - Current
  • Building Administrator responsible for the building maintenance inside and out
  • Co-ordination of meetings, appointments and events
  • Accounts Payable, using Xero software
  • Maintain and develop Building Presentations, assist with marketing and promotions
  • Oversee building security, health and safety, fire warden, and building first aide
  • Secure and manage Volunteers, new staff inductions
  • Maintain relationships, promoting a positive and welcoming atmosphere for all visitors
  • Managing Room and car fleet bookings
  • Co-ordinate and plan events start to finish
  • Support the team with general administration
  • Manage the inventory of supplies, and equipment
  • Create professional presentations using Canva
  • Implementing and maintaining company standards and procedures
  • Facilitate communications with vendors, suppliers, donors, and clients and ensure ethos/standards are always represented

Teaching Assistant

Allenvale School
06.2020 - Current
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Oversee groups of students at school and off-site locations, maintaining optimal safety and security.
  • Promote physical, mental and social development using classroom games and activities.
  • Collate classroom materials to help teachers prepare for daily instruction and activities.
  • Use behaviour modelling and specialized teaching techniques to share and reinforce social skills.
  • Tutor students in reading, language arts and other subjects.
  • Deliver personalized educational, behavioural and emotional support to individual students to enable positive learning outcomes.
  • Work under direction of licensed teacher in and outside of classroom.
  • Facilitated classroom activities, enhancing student engagement and participation.

Corporate Travel Consultant

Orbit World Travel
03.2007 - 08.2020
  • Provided exemplary customer service to high profile and demanding account, resulting in lasting relationships and secure new travel assignments.
  • Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized details of transportation, schedules for conferences and other meetings for corporate trips.
  • Saved clients on overall travel costs by finding most affordable ticket and lodging options.
  • Achieved Top Tier Status 8 times including Top Corporate Consultant in 2017 and an increase in account growth by three times


Covid 19 Health Advisor - Call Centre

Healthline
04.2020 - 05.2020

A six week contract assisting with the Covid-19 health crisis during levels three and four. The role included answering and directing calls from vulnerable people in New Zealand to the relevant health and social needs providers. General administrative tasks

Travel Administrator/Sales and Events Coordinator

Young And Lee House Of Travel
03.2003 - 03.2007
  • General Accounts and Office Administration
  • Working on large scale group events such as the Bledisloe Cup and Lions Rugby Tours both here and overseas

Education

University Entrance

Rangi Ruru Girls' School
Christchurch

Skills

  • Proven track record in achieving targets
  • Delivers on promises
  • Excellent Time Management
  • Positive attitude towards change
  • Effective problem solver and forward thinker
  • Proactive, able to see situations ahead of time and take initiative
  • A team player who enjoys working with like-minded people
  • Excellent communication skills
  • Empathetic
  • Event Management
  • Health and Safety Management
  • Community Focused - currently Co-Chair Disability Charity

Accomplishments

  • Duty Manager's Certificate
  • Xero and Basic Accounting
  • Safe crisis management course (safely using restraint in accordance with section 99 of the Education and Training Act 2020)
  • Project Core Modules (Assisted learning and communication techniques)
  • Moving and Handling Certificate
  • Work Place First Aid
  • Aviation, Tourism & Training Organization National Certificate Level 4
  • IATA/UFTA (International Airline and Travel Agents Association) Certificate

Timeline

Front of House Manager

BrainTree Wellness Centre
06.2022 - Current

Teaching Assistant

Allenvale School
06.2020 - Current

Covid 19 Health Advisor - Call Centre

Healthline
04.2020 - 05.2020

Corporate Travel Consultant

Orbit World Travel
03.2007 - 08.2020

Travel Administrator/Sales and Events Coordinator

Young And Lee House Of Travel
03.2003 - 03.2007

University Entrance

Rangi Ruru Girls' School

Interests

Reading, walking, cooking and travel

Referees

Available on request

Leesa Loffhagen