Leesa Robinson
Auckland,NZ
Summary
- Strategic advocate with expertise in supporting whānau in navigating complex systems and asserting rights. Proficient in person-led practices, multi-agency collaboration, and systems change initiatives. Committed to mana-enhancing support and trauma-informed approaches that foster trust and autonomy.
Overview
7
7
years of professional experience
Work History
Strategic Advisor
Improve for Change
01.2024 - Current
- Led the expansion of a kaupapa Māori initiative disrupting intergenerational harm and supporting Māori fathers and whānau involved in the justice system. Co-designed wraparound services rooted in cultural identity, healing, and whānau-led transformation. Worked closely with Corrections, iwi providers, and community services.
- Remote
Customer Support Centre Representative
Northern Bays Motors (Toyota)
Auckland
11.2023 - 07.2025
- Provided high-trust support across Toyota and Lexus branches, known for calm and culturally responsive communication. Managed service bookings, handled sensitive inquiries, and ensured safe and timely customer outcomes.
Regional Labour Market Advisor
Ministry of Social Development
Te Tai Tokerau (Northland), Te Whanganui A Tara (Wellington)
01.2020 - 01.2023
- Led employment and community development strategies with a focus on equity and system change. Partnered with iwi, councils, and education providers to address local need and improve access to services for whānau facing barriers.
Business Development Manager
Air Tahiti Nui
Auckland
01.2019 - 01.2021
- Led commercial partnerships and market development across Australasia. Recognised for strong relationship management, customer service, and navigating change during travel disruption.
Education
Lived Experience
Skills
- Decision-making support and advocacy
- Community engagement
- Relationship management
- Problem solving
- Strategic planning
- Project management
- Multitasking
- Team collaboration
- Cultural safety and Kaupapa Māori practice
- Person-led, rights-based approaches
- Trauma-informed care
- Safeguarding and system navigation
- Multi-agency collaboration
- Case planning and reporting
- Trust building
References
Available on request
Timeline
Strategic Advisor
Improve for Change
01.2024 - Current
Customer Support Centre Representative
Northern Bays Motors (Toyota)
11.2023 - 07.2025
Regional Labour Market Advisor
Ministry of Social Development
01.2020 - 01.2023
Business Development Manager
Air Tahiti Nui
01.2019 - 01.2021
Lived Experience
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