Lehlohonolo Morei

• Responsible for providing satisfactory ICT 2nd and 3rd technical support.
• The secondary role is to ensure that the ICT strategy is a subset of the overall Council's strategy and that it provides a reliable and sustainable ICT system infrastructure.
• Providing advanced ICT support through the IT ticket system, telephone calls and emails effectively in accordance to SLA.
• Diagnose and investigate user computer faults, troubleshoot user computer faults through past experiences and through user knowledge base storage, resolve fault and document resolved fault for future reference.
• Maintaining and supporting printers (Konica Minolta, POS, Nashua, HP) and scanners for users.
• Support and maintain ICT asset database.
• Monitor Cloud anti-virus, remove viruses, spyware, and other non-authorized software.
• Perform routine Server monitoring and performance benchmarking with new ICT trends.
• Design specifications of ICT or equipment in line with users' requirements
• Follow IMACD (Install, move, add, change and disposal) process efficiently for effective workspaces.
• Ensure user workstations are fully up to date by deploying windows updates.
• Management of 3G and Cell phones of users and management.
• Manage, implement and maintain Audio visual (MsTeams, Zoom, Skype).
• Administration of communication networks.
• Install new/rebuild existing servers and configure software.
• Active Directory maintenance, monitoring and administration with DNS administration.
• VMware and Hyper-V configuration and administration.
• Office 365 tenant monitoring and administration.
• Manage and maintain ICT infrastructure for Head office and Provincial offices.
• Responsible for identifying and evaluating emerging and existing risks and put controls in place.
• Compile Monthly, Quarterly and annual reports for Audit and governance purposes.
• Provide support to the Council financial and HR ERP systems (Sage Evolution, Sage People).
• Daily, Weekly and Monthly Cloud backups.
• Technical managing and administration of CommVault & Veeam backup solutions.
• Disaster recovery planning and testing for business continuity.
• Responsible for monitoring and administration of access control system (Biometric system).
• Management ad administration of Cloud PABX telephone system.
• Responsible for CCTV maintenance and support.
• Compiling Standard operating procedures and follow in accordance to organization standards.
• Compiling of ICT Policies for executive management adoption and approval to assist the ICT department overall direction.
• Responsible for managing firewall (particularly FortiGate), SSL certificates and web application.
• Implementation and enforcing security best practices for on-prem and cloud applications.
• Utilizing Mimecast for mail filtering, security vulnerabilities and business continuity.
• Support and managing vendors to create business relationships.
• Managed junior technician team to enhance personal development.

• Responsible for diagnosing and installation, configuration and on-going usability of desktops, laptops, peripheral equipment.
• Supporting customers using remote technologies and by visiting customer sites.
• Install upgrades and enhancements to computers and network.
• Diagnose failures/ faults on computer hardware, upgrading components of obsolete systems and removing harmful malware and viruses.
• Formatting and reloading desktops and laptops with Windows XP, 7/8
• Provide LAN/WAN administration and support to network users, data backup and restore of information.
• Configuration of print server and network printers for end-users.
• Prioritize and manage service desk request according to SLA.
• Facilitate disposal process of ICT asset and provide technical support for redundant items.
• Identify and resolve problems causing disruption on the operation of the business and on the network.
• Resolve root causes of incidents and deploy effective workarounds.
• Administration of Avaya Telephone management system.
• Support the development, implementation and monitoring of ICT policies and procedures.
• Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
• Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
• Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
• Increased user compliance with IT policies through engaging educational initiatives.
• Configured and tested new software and hardware.
• Patched software and installed new versions to eliminate security problems and protect data.
• Researched and identified solutions to technical problems.

Responsible for the installation and maintenance of ICT equipment including, but not limited to, printers, scanners and workstations.

• Supporting end-users physically and visiting provincial offices for infrastructure administration.
• Assist managing the Novell directory.
• Assist managing Active directory (users and computers).
• Connecting and configuring local and network printers.
• Manage application software on computers and network.
• Log incident and request calls on call tracking system.
• Authorization for removal of laptops.
• Manage ICT resources, infrastructure and assets.
• Perform hardware repairs.
• Installation and updating anti-virus on user workstations.
• Troubleshoot BAS, Logis and Persal systems.
• Assisted IT staff on troubleshooting issues and closing calls.

• Responsible for monitoring windows, linux and unix servers.
• Monitoring systems (Mainframe stack)
• Mainframe administration and first line support
• Monitoring Cisco data lines for domestic banks
• Performing health checks of systems
• Compilation of system reports
• Perform daily, weekly, monthly backups on approximately 50 Tapes per day and backing up VMware data.
• Perform system administration tasks and maintain the database of monitored objects
• Troubleshooting hardware and software errors on Mainframe
• Continuously monitoring system performance metrics like CPU usage, memory utilization, network traffic, and environmental conditions (temperature, humidity) to identify potential issues
• Diagnosing and resolving hardware and software malfunctions, including network connectivity problems, server errors, and storage issues.
• Maintaining detailed records of system configurations, maintenance activities, and incident reports
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.