Lirong Zhang
Auckland
Summary
Dynamic Account Manager with a proven track record at Inner Mongolia Pingyuan Real Estate Development LTD, enhancing client satisfaction through strong relationship-building and exceptional service. Proficient in financial software and advanced Excel functions, I excel in problem resolution and maintaining high client retention rates, leveraging both analytical and interpersonal skills.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
16
16
years of professional experience
Work History
Account Manager
Inner Mongolia Pingyuan Real Estate DevelopmentLTD
02.2009 - 11.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Junior College - International Business
Inner Mongolia University of Technology
Inner Mongolia China07-2007
Skills
Financial Software: Proficient in financial software such as UFIDA and Kingdee, and able to efficiently complete accounting treatment, report generation and other work using the software
Office Software: Proficient in the application of advanced functions in Excel, such as VLOOKUP, SUMIFS, etc, and can create complex financial analysis reports; proficient in using Word and PowerPoint for document editing and presentation
Certificates: Hold the Junior Accounting Professional Title Certificate, with solid financial professional knowledge and practical operation ability
Timeline
Account Manager
Inner Mongolia Pingyuan Real Estate DevelopmentLTD
02.2009 - 11.2024
Junior College - International Business
Inner Mongolia University of Technology
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