Leia Pimley
Motueka,TAS
Summary
Adept at elevating customer experiences and streamlining supply chain operations, I significantly enhanced customer satisfaction and operational efficiency at Olitek. With expertise in complaint handling and CRM software, my approach has consistently led to improved business outcomes. My strong problem-solving abilities and proactive management have driven notable achievements in both customer care and logistics.
Overview
10
10
years of professional experience
Work History
Customer Care Officer
Olitek
Brisbane Australia
01.2023 - 08.2024
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Supply Chain Manager
Olitek
Brisbane Australia
02.2017 - 08.2024
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
Motel Manager
Ascot Motel
Westport
05.2016 - 05.2017
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
Office Manager
Home Tech Canterbury
Christchurch, CAN
04.2014 - 04.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Batchelor Of Social Work - Social Work
Massey University
Palmerston North, MWT11.2004
Skills
- Complaint Handling
- Call center experience
- CRM Software
- Excellent problem-solving abilities
- Invoice correcting
- Supply chain coordination
- Customer care experience
- Office management experience
- Logistics background and knowledge
Additional Information
I have lived in Motueka for the best part of 20 years.
My role at Olitek was all remote work which shows my ability to not only do a successful job but to do so without supervision.
I have a wonderful network here and love meeting new people which I believe makes me a perfect candidate for this role.
Refrences
Bryan Christenson
Olitek Manager
+61 479 175 505(Brisbane)
April King
Home Tech Canterbury
027 722 7354
Leeanne Offwood
Ascot Motel
021 582 205
Michelle Barnsley
Personal Friend
021 370 549
Timeline
Customer Care Officer
Olitek
01.2023 - 08.2024
Supply Chain Manager
Olitek
02.2017 - 08.2024
Motel Manager
Ascot Motel
05.2016 - 05.2017
Office Manager
Home Tech Canterbury
04.2014 - 04.2016
Batchelor Of Social Work - Social Work
Massey University