Leia Pimley
Motueka,TAS
Summary
Adept at elevating customer experiences and streamlining supply chain operations, I significantly enhanced customer satisfaction and operational efficiency at Olitek. With expertise in complaint handling and CRM software, my approach has consistently led to improved business outcomes. My strong problem-solving abilities and proactive management have driven notable achievements in both customer care and logistics.
Seasoned Motel Manager with background in overseeing daily operations, improving guest satisfaction, and driving revenue growth. Possess strong leadership skills, proficiency in conflict resolution, and ability to train and mentor staff for optimal performance. Enhanced customer experience by implementing effective operational strategies and maintaining high standards of cleanliness and service quality. Proven track record of success in enhancing overall business performance in previous roles.
Overview
12
12
years of professional experience
2005
2005
years of post-secondary education
Work History
Motel manager
Balmoral motel
Nelson
12.2025 - Current
- Managed daily operations
- All bookings
- Payroll
- Staff contracts
- Staff rosters
- Cleaning
- Coordinated maintenance and repairs to uphold property standards and safety.
Motel Manager
Century park motor lodge
Nelson
12.2024 - 12.2025
- Managed all bookings from multiple booking platforms.
- Organised staff rosters and pay roll
- Stock maintenance
- Liaised with different companies to gain contracts
- Maintained our 5 star reputation
- Created a welcoming place for overseas visitors
Customer Care Officer
Olitek
01.2023 - 08.2024
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Supply Chain Manager
Olitek
02.2017 - 08.2024
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
Motel Manager
Ascot Motel
05.2016 - 05.2017
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
Office Manager
Home Tech Canterbury
04.2014 - 04.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Batchelor Of Social Work - Social Work
Massey University
Palmerston North, MWTSkills
- Complaint Handling
- Call center experience
- CRM Software
- Excellent problem-solving abilities
- Invoice correcting
- Supply chain coordination
- Customer care experience
- Office management experience
- Logistics background and knowledge
- Motel management
Additional Information
I have lived in Motueka for the best part of 20 years.
My role at Olitek was all remote work which shows my ability to not only do a successful job but to do so without supervision.
I have a wonderful network here and love meeting new people which I believe makes me a perfect candidate for this role.
Refrences
Bryan Christenson
Olitek Manager
+61 479 175 505(Brisbane)
April King
Home Tech Canterbury
027 722 7354
Leeanne Offwood
Ascot Motel
021 582 205
Michelle Barnsley
Personal Friend
021 370 549
Timeline
Motel manager
Balmoral motel
12.2025 - Current
Motel Manager
Century park motor lodge
12.2024 - 12.2025
Customer Care Officer
Olitek
01.2023 - 08.2024
Supply Chain Manager
Olitek
02.2017 - 08.2024
Motel Manager
Ascot Motel
05.2016 - 05.2017
Office Manager
Home Tech Canterbury
04.2014 - 04.2016
Batchelor Of Social Work - Social Work
Massey University