Leigh Bexley
Porirua,Region
Summary
Accomplished professional with experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Exceptional experience in exotics including avian wildlife medicine.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Veterinary Nurse Assistant
Kelburn Vets
06.2022 - Current
- Assisted in surgeries by preparing surgical suites, sterilising equipment, and ensuring anaesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Bolstered team morale through active listening skills that allowed colleagues to feel heard while sharing concerns or suggestions.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Monitored and ordered supplies and materials to keep office well stocked.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Performed in-house cytology, urinalysis and bloodwork.
- Collected and prepared specimens for laboratory testing.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted veterinarians with radiographs and ultrasounds.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Obtained patient history from owners and performed physical examinations.
- Prepared, sterilized and maintained medical instruments and equipment.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
Locum Veterinary Nurse
Wellington Bird Rehabilitation Trust
02.2020 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Administered prescribed medications to patients under direct supervision of veterinarians, ensuring proper dosages and adherence to treatment plans.
- Enhanced staff training initiatives through mentoring new veterinary nurses on clinical protocols and best practices.
Veterinary Nurse
VetSmart Plimmerton
03.2020 - 11.2022
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Ensured effective recovery after surgical procedures through diligent post-operative monitoring and care of patients.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Contributed to improved patient outcomes by participating in ongoing professional development and staying current on veterinary nursing best practices.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Educated pet owners on preventive healthcare measures, enhancing overall pet wellness within the practice's clientele base.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained detailed records of animal health care and diagnostic treatments.
- Prepared, sterilized and maintained medical instruments and equipment.
- Obtained patient history from owners and performed physical examinations.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted in preparation and administration of anaesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Administered prescribed injectable controlled substances, tranquilisers, sedatives and injectable or inhalant anesthetics.
Sales and Marketing Representative
Wellington Fresh Produce
06.2018 - 12.2019
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Designed promotional material and spearheaded promotional campaigns.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Communicated relevant information to internal and external stakeholders.
- Leveraged social media platforms to build brand awareness, engage with customers, and generate leads for the sales team.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
Senior Journalist
Herald On Sunday
06.2010 - 08.2011
- Collaborated with editors to refine article content, ensuring accuracy and clarity of information.
- Created engaging long-form feature articles, highlighting human interest stories that resonated with readership demographics.
- Generated compelling story ideas by maintaining strong relationships with community leaders and staying informed about local issues.
- Implemented SEO strategies within online news articles, driving web traffic and increasing overall site visibility.
- Mentored junior journalists for improved reporting skills and adherence to ethical standards.
- Cultivated an extensive network of contacts across various sectors to access breaking news stories quickly and accurately.
- Conducted interviews with key figures in various industries, obtaining exclusive insights into important topics and events.
Crime Reporter
Sunday Star-Times
05.2007 - 06.2010
- Streamlined news gathering processes by developing an organized system for tracking ongoing investigations and case updates.
- Contributed to team success by sharing knowledge of crime trends and providing guidance to junior reporters.
- Developed impactful stories by conducting in-depth interviews with law enforcement officials, victims, and witnesses.
- Wrote crime feature stories using and displaying data and graphics.
- Gained trust of sources through respectful communication while maintaining confidentiality when required.
- Diversified coverage areas by exploring unique angles on crime stories that went beyond traditional reporting methods.
- Wrote quickly, clearly and accurately for newscasts, news and talk shows, social media pages and website.
- Actively participated in editorial meetings to pitch story ideas based on current events and emerging crime trends.
- Ensured accuracy in reporting by fact-checking data collected from various sources, including police reports and witness statements.
- Collaborated effectively across departments, ensuring seamless integration of written content into print and digital formats alike.
- Maintained ethical standards in crime reporting by adhering to journalism best practices and guidelines.
- Enhanced public awareness by covering high-profile criminal cases and courtroom proceedings.
- Cultivated strong network of sources for stories.
- Edited news, coached reporters, managed news deadlines, reported to editors and managed the newsroom tip line.
- Responded quickly to emergencies and other breaking news stories.
- Attended press conferences, court hearings and special events to stay conversant with current news.
- Adhered to ethical and legal standards to maintain credibility and trust with audiences.
- Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.
Education
NZ Diploma of Veterinary Nursing (Level 6) - Veterinary Nursing
Otago Polytechnic
Dunedin, NZ11.2024
NZ Certificate in Animal Technology (Level 5) - Veterinary Nursing
Otago Polytechnic
Dunedin, NZ11.2022
NZ Diploma in Journalism - Journalism, Print
Waikato Polytechnic
Hamilton, NZ07.2005
Skills
- Veterinary Nursing
Experienced in all areas of practical nursing, including anaesthesia monitoring, surgical preparation, patient monitoring, intravenous catheter placement, IVFT, medical-record keeping, preventative care, infection control, wound management, drug selection and administration, radiography, health and safety, laboratory sampling and analysis
- Customer Service
Provide outstanding client relations service using written, verbal and non-verbal communication Excellent nutritional and husbandry advice Responds to client queries and complaints in a timely and thorough manner Able to develop and maintain effective client and stakeholder relationships
- Veterinary software literacy
Experienced in using Ezyvet and Vision software for day-to-day tasks as well as template creation for streamlining productivity
- Behaviour and stress reduction
Trained with canine behaviour veterinarian in anxiety and aggression management Proactive identification and management of stress in clinic and hospital patients
- Exotic Animal Care
Experience in exotic animal anaesthesia including rabbit, guinea pig, rat, mice anid birds Extensive experience in nutrition, husbandry, medicating and preventative care of exotic animals including crop feeding, intravenous catheter insertion and rehabilitation
- Clinic stock, cashier and H&S management
Experience in ordering, controlled drug, retail and consumable stock management Proficient in end-of-day cashing up, controlled drug auditing, and H&S maintenance and reporting
Certification
Hills Puppy Preschool Educator
Hobbies
- Canicross (canine cross-country running)
- Dance mum to three competitive dancers
- Baking and crafts
Timeline
Veterinary Nurse Assistant
Kelburn Vets
06.2022 - Current
Veterinary Nurse
VetSmart Plimmerton
03.2020 - 11.2022
Locum Veterinary Nurse
Wellington Bird Rehabilitation Trust
02.2020 - Current
Sales and Marketing Representative
Wellington Fresh Produce
06.2018 - 12.2019
Senior Journalist
Herald On Sunday
06.2010 - 08.2011
Crime Reporter
Sunday Star-Times
05.2007 - 06.2010
NZ Diploma of Veterinary Nursing (Level 6) - Veterinary Nursing
Otago Polytechnic
NZ Certificate in Animal Technology (Level 5) - Veterinary Nursing
Otago Polytechnic
NZ Diploma in Journalism - Journalism, Print
Waikato Polytechnic
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