Leigh Moyer

Provided guidance on injury management and return-to-work requirements to enhance overall compliance.

Monitored workplace injuries to facilitate rapid return-to-work outcomes.

Ensured adherence to workers’ compensation legislation and internal processes.

Collaborated with internal teams and ACC for effective workers' compensation management.

Prepared and analyzed data for monthly reporting on injury management metrics.

Advised senior and branch managers on injury management strategies and processes.

Coordinated rehabilitation activities and liaised with ACC for proactive claim management.

Conducted thorough investigations into workplace injuries to implement effective prevention systems.

• Managed a high caseload while maintaining strong organizational skills and professional judgment.
• Proficient in understanding complex customer needs in a dynamic environment.
• Demonstrated personal resilience in handling challenging situations and information.
• Built rapport, motivated stakeholders, and negotiated successful outcomes.
• Liaised effectively with diverse stakeholders to ensure coordinated service delivery.
• Utilized multiple computer systems including EOS, Salesforce, Genesys, and Microsoft.
• Developed personalized recovery plans for individuals to achieve their goals.

• Adhered to company policies and scripts, maintaining high call-time and quality standards.
• Managed inbound calls and emails, addressing customer inquiries and concerns promptly.
• Escalated and resolved customer issues to ensure satisfaction and encourage repeat business.
• Provided product information and suggested additional offerings to attract potential customers.
• Conducted outbound service calls to follow up on customer accounts and satisfaction.
• Attended training sessions to enhance telephone skills and customer relationship management abilities.

• Completed data entry tasks accurately and efficiently, updating customer information and documents.
• Organized data entry protocols and filing systems to maintain data accuracy and retrieval.
• Supported daily administrative tasks to meet operational targets and deadlines.
• Managed incoming mail and digital correspondence, updating databases and spreadsheets regularly.

• Maintained cleanliness and sanitation standards while serving customers.
• Managed cash transactions and processed payments accurately in POS system.
• Provided excellent customer service, addressing and resolving issues promptly.
• Utilized upselling techniques to increase order value and revenue.

• Adhered to corporate regulations, policies, and procedures to ensure safety and security.
• Provided fast and friendly service, handling customer inquiries and complaints effectively.
• Identified and implemented solutions to maximize workflow efficiency.
• Assisted with additional tasks to support team projects and meet deadlines.