Leigh Margaux Pangan
310/74 Taranaki Street Wellington,New Zealand
Summary
Customer service skills across various roles including finance administration, tech support, sales, and billing. Skilled in managing challenging situations, including handling irate and frustrated clients, problem identification, and providing multiple solutions. Strong administrative and organizational skills. Works effectively both as a team member and independently.
Overview
16
16
years of professional experience
Work History
Membership Team- Administrative Assistant
Engineering New Zealand
- Assisting the membership team by cleaning up data in MIDAS, processing credit notes, re-invoicing, communicating with Engineering NZ members via email and digitized membership data through scanning.
Finance Administrator
Engineering New Zealand
08.2019 - Current
- Manages accounts payable and bank reconciliation for Engineering New Zealand and 8 Collaborating Technical Societies
- Ensuring that all payments received by Engineering New Zealand and Collaborating Technical Societies are processed and reconciled each month
- Entering and processing invoices received from vendors or suppliers and correctly allocating them to the appropriate codes
- Verify that all invoices and expense claims have been appropriately authorized
- Preparing and making vendor payments, verifying amounts, and reconciling accounts
- Paying creditors on time in two payment runs per month
- Respond to accounts queries from suppliers and internal stakeholders in a timely manner and resolve discrepancies or issues
- Foster positive relationships with suppliers, staff and other stakeholders
Sandwich Artist
Subway
06.2016 - 10.2017
- Customer service, food preparation and food safety, checking sanitation standards, light paperwork.
Volunteer Work
Kinoy Travel and Immigration Services NZ Ltd
02.2016 - 05.2016
- Data entry for company income and expenses.
Store Co-owner
MSYS Boutique
12.2012 - 01.2016
- Managing a small business in the Philippines, selling women’s clothes and fashion accessories.
Leads Management Representative
Filinvest Land Inc.
10.2011 - 11.2012
- Managing inbound calls and providing information on Filinvest Real Estate properties for sale in the Philippines
- Role includes responsibilities such as pricing, property location, lot area, payment terms and assigning a property representative to assist them further
- Monthly sales reports and processing documents sent by property representatives.
Technical Support & Billing Dept Representative
Sutherland Global Services
03.2009 - 07.2011
- Managing inbound calls and providing technical support for AT&T Uverse devices regarding internet connectivity (wireless router), Cable TV connection (set-top box) and VOIP (phone) connection to American callers
- Provide billing information about AT&T Uverse service, process bill payments, payment arrangements and upgrade services
- Multiple roles, including Sales, Tech Support and Billing.
Product Service Representative
Link2Support
12.2007 - 08.2009
- Managing inbound calls and providing technical support for various devices regarding internet connectivity (wired and wireless routers, modems, wireless adapters, range expanders, gaming adapters) to North American callers
- Offering sale of additional support for out-of-warranty products.
Education
Graduate Bachelor of Science in Commerce (Major in Business Management) -
Holy Cross of Davao College 2004-2006
PhiippinesInformation Technology -
University of Southeastern Philippines 2002 – 2004
Skills
- Has experience in multitasking from time at call centres
- Everyday application of computer skills using MS office applications: Word, PowerPoint and Excel
- Some experience in Adobe Photoshop
- Strong level of verbal and written communication skills from 3 years’ experience in customer service / call centre roles
- Clear and confident communication skills developed from years of experience in contact centre environments
- Very good at interacting with customers from all walks of life, from personal experience at running my own clothing business for 3 years
Page Number
3
Decision Making And Problem Solving Skills
- Well developed practical skills to anticipate and solve problems by finding alternative solutions.
- Focused on results and finding solutions that work for both the customer and the company.
References
Ben Vaughan, People & Finance General Manager, ben.vaughan@engineeringnz.org
Hobbies and Interests
- I enjoy singing and playing the guitar
- Photography and photo editing
- Watching movies and TV shows
Timeline
Finance Administrator
Engineering New Zealand
08.2019 - Current
Sandwich Artist
Subway
06.2016 - 10.2017
Volunteer Work
Kinoy Travel and Immigration Services NZ Ltd
02.2016 - 05.2016
Store Co-owner
MSYS Boutique
12.2012 - 01.2016
Leads Management Representative
Filinvest Land Inc.
10.2011 - 11.2012
Technical Support & Billing Dept Representative
Sutherland Global Services
03.2009 - 07.2011
Product Service Representative
Link2Support
12.2007 - 08.2009
Membership Team- Administrative Assistant
Engineering New Zealand
Graduate Bachelor of Science in Commerce (Major in Business Management) -
Holy Cross of Davao College 2004-2006
Information Technology -
University of Southeastern Philippines 2002 – 2004
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