Leila Chong Nee
Christchurch
Summary
I am a dynamic worker with a strong work ethic and continue to provide excellent customer service skills at Addington Raceway & Events Centre. I successfully enhance guest experiences while managing on-floor staff and training new hires. Working alongside co-workers have supported my skills of being a collaborative team player, effective at problem-solving and multitasking, while ensuring smooth operations even in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Addington Raceway & Events Centre
10.2022 - Current
- Provided exceptional customer service during events, enhancing guest satisfaction and experience.
- Managed ticket sales and entry processes, ensuring smooth operations for attendees.
- Coordinated with event staff to facilitate seamless execution of daily activities.
- Assisted in training new hires on customer interaction standards and operational procedures.
- Resolved guest inquiries and issues promptly, fostering positive relationships with visitors.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Cable Operator
Sky Sports
01.2023 - 06.2024
- Collaborated with team members to troubleshoot and resolve technical issues swiftly.
- Trained new staff on operational procedures and safety protocols effectively.
- Achieved timely project completion with effective coordination among team members.
Education
No Degree - Psychological Science
The University of Canterbury
Christchurch, NZ03-2028
High School Diploma -
Avonside Girls' High School
Christchurch, NZ12-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Cable Operator
Sky Sports
01.2023 - 06.2024
Front of House Employee
Addington Raceway & Events Centre
10.2022 - Current
No Degree - Psychological Science
The University of Canterbury
High School Diploma -
Avonside Girls' High School
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