Leila Yahya
Flatbush,Auckland
Summary
Customer-focused professional with a strong background in hospitality, now eager to bring my service and communication skills to a retail assistant role in a sports and fitness store. With years of personal experience in the gym and a passion for the fitness world, I have a deep understanding of sportswear, equipment, and customer needs. Skilled in delivering excellent customer service, handling transactions, and working efficiently in fast-paced environments. Enthusiastic about helping others find the right products to support their fitness goals and committed to creating a positive shopping experience. Ready to bring my energy, teamwork, and adaptability to a dynamic retail setting.
Overview
12
12
years of professional experience
Work History
Bartender
Delaware North
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Freelance Makeup Artist, Contractor
Self Employed
11.2022 - 02.2024
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
Waitress/barista
Junction Eatery
03.2020 - 04.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Increased sales significantly by upselling higher-end products to customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress/Barista F&B Attendant
Pullman Hotel
09.2017 - 03.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Retail Assistant Experience
Farmers Gateway Programme
05.2017 - 08.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Customer Service Assistant and Café Crew
McDonald's
10.2015 - 04.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Zorb Advisor
Adventure Park Big Rock
01.2013 - 12.2014
- Supported customers by giving them tokens for the Zorbs and watching out for safety
- Excellent verbal communication skills presenting safety instructions to various groups
Education
Health & Fitness Course -
Learning Cloud
04.2024
Certificate Qualification in Beauty -
Premier Institute
09.2017
Barista Training Certificate -
School of Food And Wine
08.2017
Skills
- Committed
- Flexible
- Teamwork
- Time Management
- Customer Service
- Professional Communication
- Genuine Support
- Bubbly Personality
References
- Bryan Bazil Greenwood, 0225091162, Manager, Pullman hotel
- Aaliyah Khan, 0223837004, Supervisor, Blue Marble
Timeline
Bartender
Delaware North
03.2024 - Current
Freelance Makeup Artist, Contractor
Self Employed
11.2022 - 02.2024
Waitress/barista
Junction Eatery
03.2020 - 04.2023
Waitress/Barista F&B Attendant
Pullman Hotel
09.2017 - 03.2020
Retail Assistant Experience
Farmers Gateway Programme
05.2017 - 08.2017
Customer Service Assistant and Café Crew
McDonald's
10.2015 - 04.2017
Zorb Advisor
Adventure Park Big Rock
01.2013 - 12.2014
Certificate Qualification in Beauty -
Premier Institute
Barista Training Certificate -
School of Food And Wine
Health & Fitness Course -
Learning Cloud
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