Leilani Dephoff
Moerewa,NTL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
2
2
years of professional experience
Work History
Crew Member
The Rock Adventure Cruise
Paihia, Northland
12.2021 - 02.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
Cleaner
Te Mirumiru ECE / Broadway Health
, Kawakawa / Kaikohe
01.2022 - 01.2024
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Collected trash from floors within hallways, bathrooms and work areas.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Education
NCEA L1 Endorsed With Excellence, NCEA L2 Endorsed With Excellence, NCEA L3 Endorsed With Merit -
Bay Of Islands College
Kawakawa11-2023
Skills
- Customer Service
- Complex Problem-Solving
- Crew Management
- Professional Appearance
- Health and Safety Compliance
- Exceptional Time Management
- Mentoring
- Issue Resolution
Affiliations
- Netball
- Rugby
- Waka Ama
- Kapa Haka
Accomplishments
- Bay Of Islands College 2023 Head Girl
- BOIC Proxime Accessit for Excellence in Acedemics
- Selected to Attend the New Zealand U20s Womans Rugby camp
- BOIC Girls 1st XV captain
- BOIC PREM netball team captain
- Arataki Leadership Overall Commander
- BOIC School Production (Highschool Musical) Lead Female
- Vernon Reed Shield for Public Speaking
- Edwards Family Cup for Performing Arts
- Tukau Legacy Prize for Te Ao Haka
- Premier Cup for Leadership in Netball
- BOIC Premier Netball Trophy for Most Valuable Player
- Manual Maunsell Memorial Trophy for Overall Excellence in Kapa Haka
- BOIC Trophy for Girls 1st XV Forward of The Year
- BOIC Trophy for Leadsership in girls Rugby
- Te Roopu O Peowhairangi Manu Kura Wahine for Recognition of Female Excellence in Leadership on the stage
- BOIC 2023 Kapa Haka Leader
- BOIC 2023 Peer Mediator
- BOIC House Councillor
Timeline
Cleaner
Te Mirumiru ECE / Broadway Health
01.2022 - 01.2024
Crew Member
The Rock Adventure Cruise
12.2021 - 02.2024
NCEA L1 Endorsed With Excellence, NCEA L2 Endorsed With Excellence, NCEA L3 Endorsed With Merit -
Bay Of Islands College
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