Leilani Dodd
Papakura,AUK
Summary
Experienced sales administrator with strong database management and customer relationship skills. Experienced in facilitating training sessions and addressing client inquiries, committed to driving operational success and enhancing team performance.
Overview
15
15
years of professional experience
Work History
Sales Administrator
Essential Service Provider
Wiri, Auckland
08.2023 - Current
- Processing sales agreements for new and existing customers while managing daily sales queue.
- Facilitating training sessions for new staff on operational procedures related to sales administration.
- Update database to ensure compliance with data accuracy standards.
- Handling national emails, addressing basic inquiries from customers promptly.
- Assisting various departments with general ad hoc duties.
- Weekly/monthly reporting for Sales & Management teams.
Client Operations Manager
Coco Republic New Zealand
Newmarket, Auckland
01.2020 - 07.2023
- Processed customer returns and exchanges, issuing refunds or store credits efficiently.
- Applied problem-solving skills to resolve client conflicts regarding in-house delays and stock arrivals.
- Maintained accurate ticketing for products and provided promotional insights to boost sales.
- Calculated price changes, applied discounts, and processed cash and EFTPOS transactions.
- Facilitated stock movement within the store and coordinated deliveries with logistics providers.
- Participated in stock ordering processes and inventory management to ensure optimal stock levels.
- Collaborated with designers to evaluate quotes and retail sales.
Property Styling Administrator
Coco Republic Australia
Mascot, Sydney
05.2013 - 01.2020
- Cultivated relationships with clients and local real estate agents to arrange rental contracts and payments for furniture hire.
- Collaborated with stylists to evaluate quotes, contracts, and renewals for styling and campaign plans.
- Coordinated in-house discussions regarding stock movements and ordering processes.
Retail Support Associate
Epay Australia
Sydney CBD , Sydney
09.2011 - 01.2013
- Processed customer contract agreements efficiently using Epay's point-of-sale system.
- Assisted customers with product inquiries.
- Performed various administrative tasks, including front desk reception coverage.
- Supported Operation Manager and Key Account Managers by coordinating day-to-day administrative tasks.
Education
Cert III E Business - Business Administration Online
TAFE NSW | Mount Druitt, Australia
Sydney01-2004
High School Diploma -
Wiley Park Girls High School
Sydney12-2002
Skills
- Customer relationship management
- Sales processing
- Inventory management
- Database management
- Microsoft Office Suite
- Netsuite CRM experience 2013-2023
- Client conflict resolution
Accomplishments
- Twice nominated for the Service to the Field award and multiple certificates of recognition with Coco Republic NZ and Australia for excelling in providing excellent service to the team from 2013 to 2023.
Timeline
Sales Administrator
Essential Service Provider
08.2023 - Current
Client Operations Manager
Coco Republic New Zealand
01.2020 - 07.2023
Property Styling Administrator
Coco Republic Australia
05.2013 - 01.2020
Retail Support Associate
Epay Australia
09.2011 - 01.2013
Cert III E Business - Business Administration Online
TAFE NSW | Mount Druitt, Australia
High School Diploma -
Wiley Park Girls High School