Summary
Overview
Work History
Education
Skills
Timeline
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Leilani Hayes

Auckland,New Zealand

Summary

At Deverni Limited, I spearheaded safety and development initiatives, achieving a notable reduction in workers' compensation claims through strategic risk assessments and targeted action plans. My expertise in crisis management and exceptional team leadership enhanced operational strategy and fostered strong, professional relationships, driving forward organizational objectives and ensuring a safe, productive workplace environment. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

1
1
year of professional experience

Work History

Manager

Deverni
Auckland, AUK
09.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Collaborated with management to develop comprehensive health and safety policies for the company.
  • Improved workplace safety measures by conducting regular inspections and risk assessments.
  • Led cross-functional teams in efforts to address potential hazards or unsafe working conditions discovered during site audits or inspections.
  • Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Report Directly to the Managing Director and the Board

Education

Masters Of Business Management - Business Managment

Auckland University of Technology
Auckland, AUK

Bachelor Of Commerce - Finance

Auckland University of Technology
Auckland, AUK
12.2023

NCEA Level 3 -

Auckland Girls' Grammar School
Newton, AUK
12.2020

Skills

  • Incident Reporting
  • Client Relations
  • Team Leadership
  • Verbal and written communication
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Cross-Functional Teamwork
  • Policy Implementation
  • Employee Relations

Timeline

Manager

Deverni
09.2023 - Current

Masters Of Business Management - Business Managment

Auckland University of Technology

Bachelor Of Commerce - Finance

Auckland University of Technology

NCEA Level 3 -

Auckland Girls' Grammar School
Leilani Hayes